Operations Supervisor - Eastland Mall

About the role

As the Operations Supervisor, you are accountable for contributing to profitable sales growth by driving store merchandise in-stocks, supervising and engaging Operations associates and driving the execution of operational tasks.

Responsibilities

• Maneuvering around the store at a fast pace, directing the team and working with all the latest merchandise, as well as resolving customer issues and concerns in a professional manner.
• Assists with inventory counts and updates to ensure accurate in-stock information for customers.
• Oversees RFID process and performs system uploading to ensure efficient and accurate updates to stock ledger as well as leads door to floor merchandise preparation process.
• Manages and engages the pricing and signing team and the promotional price signing within the store as well as the re ticketing and re packaging execution.
• Responsible for all stockroom processes, work safety initiatives, facility equipment, and enables efficient execution of support processes.
• Oversees the cash office and owns receiving, shipping and logistics with third party carrier processes.
• Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues, and partners with operations associates on training and policy compliance.
• Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

Qualifications

• Minimum of 2 years retail leadership experience
• Bachelor degree or equivalent work experience

Skills & Competencies

• Drives Performance - Holds self and others accountable to a higher standard to achieve results. Provides feedback, visibility and recognition to the team.
• Builds Relationships - Develops positive relationships: establishes strong networks, shows respect for different styles, and communicates effectively to a wide audience.
• Drives Change - Adapts quickly to changing situations with energy and a positive attitude. Coaches others through change.
• Shows Courage - A confident leader; willing to take on challenging assignments. Acts in accordance with beliefs and deals with conflict quickly and in a positive manner.

Benefits

• Medical/dental/vision insurance
• Term life insurance
• Paid vacation and holidays*
• 401(k) with Company match
• Associate discount on JCPenney merchandise
• Additional compensation for hourly associates scheduled to work on designated holidays

Pay

USD $19.00/Hr - USD $23.75/Hr.