Operations Supervisor - District

Primary Purpose

The District Operations Supervisor is responsible for directly supervising operations of a district office, which may include supervising customer service and equipment processing personnel and activities to achieve financial and operating objectives. The District Operations Supervisor is responsible for providing supervisory direction to ensure that the delivery of equipment and services exceeds customer expectations and that staff follow the strategic direction that has been set and all applicable operational regulations and standards.

Engage Employees (L#13a)

Creates a work environment in which employees become compelled to commit to their organization and its bottom line and feel pride and job ownership. Builds employee trust and engagement by being honest and consistent, keeping commitments, exchanging ideas openly, and providing support. Delegates decision-making authority and task responsibility to employees to maximize their job ownership and commitment to outcomes. Provides timely guidance and feedback to help others excel so they become more committed to their jobs and the organization.

Drive Performance (L#16a)

Gets results personally and from work groups; sets performance expectations and holds people accountable for getting results. Provides timely guidance and feedback to help others excel. Establishes performance objectives and development plans, tracks performance, and evaluates progress toward goals. Works tenaciously toward stretch goals for personal and group performance.

Continuous Improvement (O#6)

Emphasis on constantly improving processes, products, and services and exploring innovative ways to do the job. Willingness to consider change and to adapt. Encourages exploration of process, product, or service improvement. Examines creative and diverse solutions to work issues. Maintains an open, flexible environment, being receptive to change.

Participative Management (O#19)

Encouragement of an environment in which individuals have a sense of ownership and influence over their work. Gives task responsibility to individuals. Allows individuals to make decisions about their work. Manages staffing levels and on-call schedules based on demand. Recruits, trains, and develops employees. Provides cross- and lateral training, emphasizing continuous improvement and teamwork, and provides ongoing feedback with focused action steps for areas of improvement.

Finance, Product & Industry Knowledge

Understands and can appropriately apply knowledge of product and service offerings. Demonstrates in-depth knowledge of product and service offerings. Demonstrates financial acumen and a robust understanding of financial analysis and communication. Uses insight into market drivers to capitalize on key business opportunities that will create business opportunities. Demonstrates knowledge of the healthcare industry, including an understanding of hospital operations, alternate care providers, and medical equipment manufacturers. Recognizes professional trends and business situations that present opportunities.

Delegation and Supervision

Provides leadership, planning, and direction to ensure business objectives and financial goals are achieved. Proactively supports customer on-site service. Holds self and team accountable for timely completion of assignments and achieving expected results. Understands and uses effective conflict resolution skills, e.g., identifies and resolves customer and staff concerns, discrepancies, and disagreements. Oversees equipment management practices. Promotes communication among team members to create visibility for internal staff and customers. Makes sound and timely decisions. Demonstrates in-depth knowledge of medical equipment. Manages equipment inventory and par levels consistent with contract terms, pricing, and policies. Manages missing and lost equipment, software upgrades, and accessories. Uses available resources to ensure teams operate efficiently, and handles geographic routing and prioritization to service customers. Gains knowledge to be proficient in systems. Completes and maintains DOT certification, according to location-specific needs.

Knowledge, Skills, Abilities And Other Characteristics

Ability to perform in a fast-paced environment. Ability to maintain communication with other departments within the organization. Complies with patient privacy laws in all matters. Operates with a proactive approach towards safety, health, and quality in compliance with all company, governmental, and customer policies and regulations. Willingness to strive for constant improvement of department efficiencies as well as utilization of financial systems. Excellent communication skills, both written and verbal. Time management and organizational skills.

Education and Experience

Required: 3 years management experience or work experience with demonstrated leadership. Prefer healthcare, hospital industry, medical equipment, sales, and services. Bachelor’s degree preferred. Healthcare experience preferred. Business and financial management expertise to assist with contract management and account margin maintenance. Profit and Loss (P&L) statement and budget management experience. Demonstrated computer literacy. Willingness to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as required. Travel up to 50-75%. Valid driver’s license.