Operations Supervisor Day

About the Role

The Operations Supervisor is primarily responsible for supervising a high-performing team handling product safely, efficiently, and effectively as it moves through the facility. This includes maintaining a safe working environment and building a culture of safety among associates. The role monitors production volume, assigns or reassigns operations associates to tasks involving receiving, put-away, picking, shipping, or other supporting tasks, and responds quickly to changing workflow conditions. The Operations Supervisor resolves issues, addresses safety concerns, and communicates business objectives and daily workload plans to the team. This role also engages with associates to assist them through associate relations-related issues.

Responsibilities

• Ensures all associates comprehend and execute safe work practices by performing regular safety observations and discussions.
• Identifies and resolves safety issues within the department; completes safety observations; addresses safety issues escalated from associates.
• Assists associates with HR-related issues, including questions/concerns about attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations.
• Communicates clear expectations for associates and provides timely, constructive feedback.
• Monitors and manages associate performance, ensuring tasks are executed accurately and as scheduled.
• Determines daily workload (production volume) for the department as established by the facility and corporate support; monitors inventory movements frequently throughout the day.
• Monitors the flow of inventory in the facility and adjusts staffing needs according to available resources and skill sets.
• Conducts shift briefings, including safety topics, upcoming events, and daily demand.
• Expedites receiving, picking, and shipping of priority product (e.g., Special Order Express (S.O.E.) or Special-Order Sales (S.O.S.)).
• Completes incident reports for in-house product damage, near misses, injuries, and equipment incidents; completes accident reports for associate injuries.
• Directs resolution to equipment issues (e.g., replacing failed equipment or contacting Maintenance).
• Identifies and assists in implementing process improvements or new processes launched from corporate.
• Prepares shift turnover documentation.
• Mentors and builds relationships with associates, recording planned encounters when needed, and completing annual reviews.
• Holds associates accountable to expected behaviors and performance levels.
• Works with associates to build a work environment of engagement and inclusion.
• Identifies and takes action on needs for efficient operations, safety issues, and bottlenecks.
• Participates in hiring talented individuals for the team.
• Sets goals and communicates clear expectations for associates; provides timely and constructive feedback.
• Monitors and manages associate performance, holding them accountable to expected behaviors and performance levels.
• Provides resources and support to associates as needed.
• Communicates effectively with associates regarding business objectives or current issues.
• Helps associates achieve or exceed key performance indicators, including safety, performance, and budget targets; records daily performance metrics.
• Provides coaching and meaningful developmental opportunities; prepares associates for upward promotion if interested.
• Approves off-standard hours for associates; ensures accurate accounting of performance for the work team.
• Discusses and resolves issues with and between associates.
• Responds to incidents or injuries and ensures first aid response takes place as needed.
• Interviews and assists HR in hiring personnel; initiates job requisitions to maintain target staffing levels.
• Ensures associates receive proper training.
• Helps associates on the team transition through change.

Requirements

• Bachelor’s degree in Supply Chain Management, Transportation, Industrial Engineering, Business, or a related field, or equivalent years of experience in lieu of the education requirement.

Preferred Skills

• Experience building a culture of safety among subordinates and peers.
• Leadership experience with direct report responsibility.
• Experience mentoring and coaching others.
• Experience monitoring the work of others to ensure quality.
• Experience working with and communicating to leadership at all levels of the organization.
• Previous leadership roles in other Lowe’s supply chain facilities or leadership roles in Corporate-led initiatives.
• Experience with software applications such as Microsoft Office and/or a Warehouse Management System.

About Lowe's

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches, and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts, and providing disaster relief to communities in need.