Operations Supervisor- Commercial Insurance (Remote)

About the role

The Operations Supervisor – Commercial Lines is responsible for direct leadership and day-to-day oversight of Account Management staff within the branch. This includes guiding team performance, ensuring compliance with established processes and procedures, maintaining service excellence, supporting staff development, and strengthening operational efficiency. Additionally, this role serves as a senior-level resource for complex client service needs and manages an assigned book of business.

Responsibilities

• Maintain service excellence and support client renewals and service needs.
• Manage an assigned book of business.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Deliver excellent service and proactively anticipate client needs.
• Lead or support the full renewal and new business process.
• Participate in hiring, interviewing, and onboarding.
• Ensure compliance with HR policies and processes.
• Monitor and interpret performance data and take action as needed.
• Implement and enforce processes and best practices.
• Assign and balance workloads to ensure service continuity.
• Provide coaching and guidance to Account Management staff.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Manage workflow and maintain data integrity across agency and carrier systems.
• Manage client relationships and support their service needs.
• Communicate evaluations and maintain transparent communication with leadership.

Qualifications

• 5+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Thorough knowledge of insurance brokerage and client needs.
• Required active licensing.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

What We Offer

• Competitive salaries and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick time.
• 401K with employer match.
• Professional growth and career progression opportunities.
• A respectful culture and work/family life balance.
• A supportive team and a rewarding work environment.

Schedule

Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. Individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs.

Pay

The expected pay range for this position is $70,000 - $90,000 annually, depending on experience, relevant skills, and geographic location.