Operations Supervisor, Audio Visual - Doubletree Crystal City

About the Role

The Operations Supervisor leads floor operations with a focus on customer service, staff leadership, and development. This role directly leads the technical team to ensure operational efficiencies and customer satisfaction. The Operations Supervisor may also participate in location administrative duties to support onsite operations and career development. This position reports to the DET, DOO, or Operations Manager.

Responsibilities

• Operations Management
  • Organizes daily floor activities to ensure timely setup, refresh, and removal of equipment.
  • Performs daily floor management, including directing the workflow of technicians and assisting management with suggestions for operational efficiencies.
  • Ensures flowsheets are updated and properly completed.
  • Works with the team to establish coordinated communications for event management.
  • Attends venue meetings as needed (e.g., daily banquet event order meetings, pre- and post-conferences).
• Customer Service
  • Provides excellent service and strives to exceed the expectations of internal and external customers by following Encore’s Service Standards and Operational Excellence.
  • Maintains positive relationships with clients through effective communication.
  • Meets with guests onsite to ensure their needs are met and equipment setup is functioning properly.
  • Monitors events and checks in on customers throughout the day.
• Training and Staff Development
  • Assists in training technicians on all floor activities, venue operational standards, and Encore’s service standards.
  • Serves as a mentor for new hires by providing guidance on the technician career journey.
  • Models and reinforces a positive working environment centered around company values.
• Event Technology
  • Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
  • Troubleshoots technical issues and resolves problems quickly.
  • Complies with all company security and safety measures.
  • Ensures equipment is secure from theft and/or damage when in use.
  • Performs preventative maintenance on equipment to keep it presentable and in good working condition.
  • Leads the team in proper security, storage, transportation, and maintenance of equipment.
  • Participates in physical inventory count processes as requested.

Requirements

• 3-5 years of audio-visual experience is required.
• 3-5 years of customer service or hospitality experience is preferred.
• Bachelor’s degree is preferred.
• External applicants must meet, validate, and complete all training and certifications required for this position within 60 days of the start date. View career path requirements.
• Internal applicants must meet or complete all training and certification requirements as determined by Encore’s Global Learning Training Program.
• Knowledge of technical theory and advanced problem-solving skills.
• Experience leading workflow and team members.
• A valid driver’s license is required for positions that may operate company vehicles; additional DOT requirements may apply.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service
• Hospitality
• Ownership
• Do The Right Thing
• Manages Ambiguity
• Drive Results
• Directs Work
• Achieves Goals
• See The Big Picture
• Financial Acumen
• Value People
• Builds Effective Teams

For more information, refer to the Competency Based Talent Management page.

Physical Requirements

Team members must meet the following physical demands to successfully perform essential job functions. Reasonable accommodations may be made for individuals with disabilities.

• Physical Activities
  • Sitting: 2-3 hours
  • Standing: 4-5 hours
  • Walking: 4-5 hours
  • Stooping: 2-3 hours
  • Crawling: 2-3 hours
  • Kneeling: 2-3 hours
  • Bending: 2-3 hours
  • Reaching (above head): 2-3 hours
  • Climbing: 0-1 hours
  • Grasping: 4-5 hours
• Lifting Requirements
  • 0 - 15 lbs: Continuously
  • 16 - 50 lbs: Frequently
  • 51 - 100 lbs: Occasionally
  • Over 100 lbs: Occasionally
• Carrying Requirements
  • 0 - 15 lbs: Continuously
  • 16 - 50 lbs: Frequently
  • 51 - 100 lbs: Occasionally
  • Over 100 lbs: Never
• Auditory/Visual Requirements
  • Close Vision: Continuously
  • Distance Vision: Continuously
  • Color Vision: Frequently
  • Peripheral Vision: Occasionally
  • Depth Perception: Frequently
  • Hearing: Continuously
• Pushing/Pulling Requirements
  • 0 - 15 lbs: Continuously
  • 16 - 50 lbs: Frequently
  • 51 - 100 lbs: Frequently
  • Over 100 lbs: Occasionally

Note: Activities marked with an asterisk (*) indicate performance without assistance.

Work Environment

• Hotel/Convention Center
  • Moderate exposure to outdoor temperatures, dirt, sand, and/or dust.
  • Working conditions vary from moderately quiet to noisy volumes.
  • Use of high-end audio-visual equipment and electrical components, with exposure to heights via lifts and ladders.
  • May work in multiple hotel locations.
  • Irregular hours and on-call status, including days, evenings, weekends, and holidays.
  • Adherence to appearance guidelines as defined by Encore.
• Warehouse
  • Exposure to outdoor temperatures, dirt, sand, and/or dust.
  • Working conditions vary from moderately quiet to noisy volumes.
  • Use of high-end audio-visual equipment and electrical components.
  • Irregular hours and on-call status, including days, evenings, weekends, and holidays.
  • Adherence to appearance guidelines as defined by Encore.

Pay

Hourly pay range: $22.71 - $29.53. Compensation is determined based on qualifications, location, relevant work experience, and skills. Some positions may be eligible for overtime, bonuses, or incentives.

Benefits

Encore offers comprehensive benefits options for employees and their families. View benefits options for employees worldwide.

Encore is committed to fostering a welcoming culture that celebrates unique strengths and differences. Learn more about our commitment to inclusivity and belonging.