Operations Supervisor

About the role

As an Operations Supervisor, you will leverage your leadership skills to coordinate and direct the overall delivery of quality service to maximize branch productivity. By working closely with the Branch Manager, you will provide the supervision needed to ensure safety, branch metric performance and Rental Flow efficiency, while contributing world-class sales and customer service support.

Responsibilities

• Support Branch Manager in implementing actions to achieve financial objectives
• Aid the Branch Manager in ensuring compliance with all company policies
• Drive branch metrics by monitoring scorecard items, determining root causes and opportunities for improvement and providing coaching and feedback to staff, making recommendations for corrective actions
• Support all aspects of sales and customer service to ensure world class service and operational excellence, including processing rental quotations, reservations and contracts in compliance with company policies and procedures
• Maximize operational effectiveness and efficiency by ensuring that staff is trained and compliant with the Rental Flow Process; drive profitability by monitoring and controlling costs
• Motivate, coach and train personnel
• Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
• Other duties assigned as needed

Requirements

• High School diploma; Bachelor's degree preferred
• 3+ years of sales and operational experience
• 2+ years supervision and leadership experience
• Basic knowledge of the construction rental equipment industry or related
• Strong motivational and leadership skills
• Superior customer service, teamwork and verbal/written communication skills
• Proficient in Microsoft Office (particularly Excel)
• Valid driver's license with an acceptable record

Benefits

• Paid Parental Leave
• Employee Discount Program
• Career Development & Promotional Opportunities
• Additional Vacation Buy Up Program (US Only)
• Paid Sick Leave
• An inclusive and welcoming culture

Pay

The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.

Schedule

Details on the schedule are not specified in the job posting.