Operations Supervisor

About the role

The role involves supervising operations personnel and routing drivers, ensuring efficient and effective operations.

Responsibilities

• Assigns employees to routes and special pickups for timely services.
• Sets workload for employees.
• Arranges alternate coverage for service in case of absence or equipment failure.
• Ensures accountability of route completions.
• Analyzes routes, makes recommendations, and implements routing changes.
• Makes sure work is done efficiently and effectively.
• Monitors collection practices and enforces safety policies and procedures.
• Solves customer service problems, oversees extras, and responds to complaints.
• Investigates and resolves customer inquiries and complaints.
• May recommend rate adjustments and resolve billing disputes.
• Generates and analyzes operational reports and makes recommendations.
• Ensures appropriate customer billing based on knowledge of rates.
• Notifies Operations Manager of delinquent accounts and assists in their collection.
• Performs or reviews pre- and post-trip inspections.
• Investigates and reports on worker injuries, accidents, and other incidents.
• Maintains time records and manages attendance issues.
• Drives trucks, as needed.
• Ensures adherence to policies, procedures, and collective bargaining agreements.
• May dispatch or be backup for dispatch duties.
• Participates in community and business meetings and events.
• Performs other duties as assigned.

Qualifications

• Possession of a high school diploma or GED.
• Bachelor's degree preferred.
• Management experience in waste industry/recycling programs, transportation, production and logistics operations or related field.
• Valid Drivers' License required.
• Knowledge of principles of employee training, supervision, and evaluation.
• Supervisory techniques, resource allocation, planning and budgeting.

Recology

Recology is an ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities. It is the largest employee-owned resource recovery company in the industry with terrific benefits to help you prosper. The company has a creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.

Benefits

• Paid time off and paid holidays.
• Health and wellness benefits including medical, dental, and vision.
• Retailer plans (Employee Stock Ownership Plan, 401(k) with match).
• Annual wellness incentives.
• Employee Assistance Program (EAP).
• Education assistance.
• Commuting benefits.
• Employee referral program.

Supplemental Information

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.