Operations Supervisor

Key Responsibilities

• Complete Daily Deployment Readiness Form
• Leadership Report
• Discrepancies completed
• Loop closure reports and system management
• IT Equipment Management
• Check Crews Queues Daily on Web PCR
• Daily Activities Report
• Daily walk through to address needs of dispatch and maintenance
• Check paperwork for errors at the end of crew shifts
• Submit trouble tickets as needed
• Filling Schedules/Trucks
• Truck audits for ALS/BLS and enough trucks available
• Handle crisis emails and respond to email
• Returned paperwork issues
• Timeliness accountability
• Come in-service, daily
• Respond to all calls for service dispatched from the EMS communications center as directed.
• Provide care and treatment to patients according to company policy and the company medical director protocols.
• Ensures ambulance and all equipment is cleaned and checked daily. Any deficiencies should be reported immediately to the Operations Manager.
• Prepares and completes appropriate reports including Patient Care Reports (PCR), billing, exposure reports, incident reports, daily, weekly, and monthly unit check offs.
• Ensures unit and crew members adhere to our EMS policies, procedures, guidelines, directives, and standards. Reports any deficiencies to Operations Manager.
• Ensures vehicle placed in-service comply with required laws, rules license, and regulations as outlined by the State and other authorized agencies.
• Prompt and regular attendance at work and mandatory meetings.
• Maintain a state of readiness and professionalism while on duty.
• Maintain professional appearance and conduct while in company uniform either on or off duty.
• Self-motivated and requires little supervision and direction.
• Staffing open ambulance shifts as needed to assure minimum deployment requirements.
• Performs other such duties as may be required

Reporting Relationship

Reports directly to the Operations Leader or designee.

Work Environment & Travel

The Operations Supervisor functions in a dynamic, high-volume EMS environment that includes field response, station oversight, and administrative responsibilities. Work is performed in a combination of: - Ambulances and emergency response vehicles - Patient homes, healthcare facilities, accident scenes, and public settings - Operations offices, dispatch centers, and fleet/maintenance areas This role routinely encounters high-stress, time-sensitive situations involving critically ill or injured patients. The employee may be exposed to: - Communicable diseases and biohazard materials - Bloodborne pathogens and other potentially infectious materials - Variable weather conditions - Loud noises, traffic hazards, and emergency scene risks The Operations Supervisor must maintain composure, sound judgment, and professional leadership presence in emergent and non-emergent situations. The position requires flexibility in schedule, including nights, weekends, holidays, and on-call responsibilities as operational needs dictate.

Qualifications

• Minimum EMT-P (Paramedic) Qualifications
• Basic Life Support Certification
• Advanced Cardiac Life Support
• PALS or equivalent certification (within 6 months of hire date)
• Current State of Driver’s License
• Positive Driving/Safety Record

Physical Requirements

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit, climb, stand, or balance. The employee must frequently lift and/or move up to 180 pounds and occasionally lift and/or move up to 300 pounds with assistance from others.

CORE COMPETENCIES

• Knowledge of methods and techniques for providing on-site emergency medical services.
• Knowledge of company medical director approved protocols and standing orders.
• Ability to read and interpret local maps.
• Demonstrated skills in the successful completion of multiple, simultaneous, and rapidly emergent tasks.
• Demonstrated ability to read and understand medical terminology.
• Demonstrated ability to write reports, and correspondence.
• Demonstrated ability to effectively present information and respond to questions regarding patient care, EMS operations and other customer service issues.
• Demonstrated ability to utilize personal computer systems including PCR reporting, email, and MDT applications.
• Demonstrated ability to represent our EMS and other team members as an EMS professional.