Operations Supervisor

Position Summary

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

About the role

Manage effectively with store management and store crews. Supervise the store’s crew through assigning, directing and following up of all activities. Effectively communicate information both to and from store management and crews. Assist customers with their questions, problems and complaints. Promote CVS customer service culture. Price merchandise. Stock shelves. Support the planning, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise. Support the planning, execute the display and maintenance of off-shelf merchandise.

Responsibilities

• Management
• Work effectively with store management and store crews
• Serve as a key leader supporting the CVS Store Management team in planning and driving store execution and performance
• Build consumer loyalty to CVS/pharmacy through a focus on excellent customer service
• Ensure that store operations run smoothly
• Be responsible for ensuring the completion of all opening and closing procedures
• Customer Service
• Aid customers with their questions, problems and complaints
• Promote CVS customer service culture
• (Greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
• Maintain customer/patient confidentiality
• Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)
• Merchandise/Presentation
• Price merchandise
• Stock shelves
• Support the planning, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
• Support the planning, execute the display and maintenance of off-shelf merchandise

Requirements

• Deductive reasoning ability, analytical skills and computer skills
• Advanced communication skills, supervision, and influencing skills
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Qualifications

• High School Diploma Or Equivalent
• Preferred but not required

Pay

The Typical Pay Range For This Role Is $18.90 - $27.90

Benefits

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great Benefits For Great People We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.