Operations Supervisor

Responsibilities

• Responsible for customer retention, employee retention and improving customer revenue for their assigned team
• Meet requirements for personal service production
• Continually monitor and balance labor utilization with production in order to optimize overall efficiencies
• Manage payroll for all Service Professionals and Lead Service Professionals within the team
• Strive to achieve high operational efficiency and effective labor management
• Growth and success of areas by ensuring safe and efficient delivery of quality services
• Execute plans for improvement of deficiencies identified by leadership for the team and report the progress
• Meet KPI standards
• Create a positive atmosphere of learning and growth for all Service Professionals
• Actively seeks opportunities to develop, improve and innovate themselves and their teams
• Set and manage goals with Lead Service Professionals and Service Professionals to improve overall performance using performance dashboards and other tools
• Review Service Professional performance metrics with the Operations Manager
• Manage, maintain, and ensure the delivery of high-level service quality from your Service Professional
• Deliver excellent customer service to potential and existing customers
• Perform pest control services for customers at their scheduled appointments and ensure all levers are utilized in order to ensure route completion
• Collaborate with Operation Manager and Regional Trainer to support service standards and expectations in the field
• Remain compliant with state and federal laws, regulations, and licensing
• Obtain local and state licensing

Qualifications

• Excellent verbal, written, and communication skills
• Interpersonal and collaboration skills
• Strong analytical and problem-solving skills
• Ability to analyze information and think systematically
• Strong ability to lead and manage a team
• Proficient with Google drive functions or related software
• A US driver’s license that has been valid for a minimum of 3 years is required
• A clean driving record is required (no more than one moving violation in the past year and no more than 2 moving violations in the past 4 years)
• Able to obtain and maintain all license/certificates as required by federal, state, and local regulations to operate the Learning Center for all categories that Aptive services