Operations Supervisor - 6am to 6pm - Fri, Sat & Sun

Values and Business Practices

• Customer First – Deliver on promises with a positive attitude
• Treat everyone with respect and dignity
• Operate with high business ethics
• Be a good corporate citizen
• Value professional relationships
• Strive for a Continuous Improvement Culture
• Commit to employee and equipment/facility safety

Flexibility

• Work the hours needed to support business goals (including overtime, weekends, and holidays)
• Remain open-minded and perform a variety of job tasks
• Transition between tasks effectively (multi-task)

Reliability

• Always present and punctual
• Arrive prepared for work
• Complete work in a timely, accurate, and consistent manner
• Schedule time off in advance with supervisor or manager
• Avoid unscheduled days off resulting in attendance points

Attitude

• Maintain a “Whatever it Takes” attitude
• Lives by company values and inspires others

Willingness to Learn

• Approach new tasks with an interest to learn
• Have the ability to learn techniques as job tasks change

Initiative

• Seek out additional work when tasks are completed
• Go above and beyond required tasks
• Participate in pre-shift meetings and department meetings
• Display pride in work area by maintaining daily housekeeping
• Promote teamwork and assist in all areas and processes

Quality of Work

• Maintain high standards despite deadlines
• Produce accurate, thorough, and professional work
• Follow “Only Handle It Once” (OHIO) principle by completing work correctly the first time

Communication

• Share all information professionally and factually to make best decisions for the company
• Report all issues to manager/supervisor

Safety

• Follow food/safety SOPs and AIB standards
• Report equipment and facility damage and repairs
• Drive a safety culture throughout the company
• Enter all errors and safety incidents into Safety/Error Tracking Database
• Follow security policies and SOPs

Appearance

• Maintain appropriate appearance and dress according to position guidelines

Productivity/Quality

• Monitor and ensure operational metrics are achieved
• Ensure SOP and customer work instructions are followed
• Understand customer contract requirements
• Plan workflow and labor to meet customer expectations
• Meet or exceed shipping accuracy of 99.9%
• Ensure all paperwork and data entry is completed by 9am the next day and end of billing period by end of day
• Ensure all information sent out is accurate and track any errors
• Perform cycle counts as detailed by company or customer and record system entries
• Communicate operation details to Operations Manager, including weekly report space utilization/layout
• Participate in daily communications with Management Team

Safety & Security

• Follow food/safety SOPs and AIB standards
• Report equipment and facility damage and repairs
• Drive a safety culture throughout the company
• Enter all errors and safety incidents into Safety/Error Tracking Database
• Follow security policies and SOPs

Image, Appearance, and Sanitation

• Ensure all department’s equipment and overall appearance is maintained as defined by the company
• Complete monthly facility audit

Food Safety & Quality

• Must have experience and be knowledgeable about Food Safety or willing to receive training in Food Safety

Management

• Set clear goals and expectations for all direct reports
• Provide feedback during annual review meetings, one-on-one meetings, or when necessary
• Document all performance issues and create Performance Improvement Plans (PIP) when appropriate
• Communicate company information via pre-shift meetings
• Evaluate ways to improve accuracy and efficiency of department (identify at least 2 significant improvements annually)

General

• Review SOPs with appropriate personnel following review schedule
• Seek expertise and best practices from peers and support departments
• Obtain approval for decisions that obligate the company and follow expenditure policy as outlined by Operations Manager