Operations Supervisor - 3rd Shift

GXO Logistics, Inc. · Sterling, VA · 1 mo ago

ManagementFull-time

About the role

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

We believe that providing superior support and solutions to our customers drives our success, and we want to put you behind the wheel. As the Operations Supervisor, you will oversee local staff, assign coverage, establish and ensure payment to sub-haulers, and notify leaders of escalating issues.

Responsibilities

Provide elevated support to the dispatcher, ensuring customer requirements are met
Make appointments for pickup and delivery
Track empty container availability and ensure container is picked up in a timely manner
Provide escalated customer support as needed
Forward PODs on various web-billed accounts
Track container releases from the pier/rail to prevent demurrage costs
Develop and mentor staff to reach goals; train staff on company policies and procedures
Carry out supervisory responsibilities, including interviewing, hiring, disciplining and resolving issues

Requirements

At a minimum, you’ll need 2 years of experience in transportation or logistics.

It’d be great if you also have a Bachelor’s degree in a related field and solid leadership and creative thinking skills with the ability to effectively supervise, coach and influence employees.

Benefits

We offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

Schedule