Operations Supervisor - 3rd Shift

About the role

The Operations Supervisor is responsible for managing the physical manipulation of mail/small parcels within, into, and out of assigned Distribution Centers. They ensure the process meets customer and internal requirements and is completed in an organized, efficient, and safe manner.

Responsibilities

• Assign work, set completion dates, review work, and manage performance in accordance with organizational policies, procedures, and performance management processes.
• Supervise employees, mail/small parcel processing, quality process, and transportation in accordance with DHL eCommerce policies and procedures to obtain optimal quality and profitability in the assigned departments.
• Establish an environment of teamwork, employee involvement/empowerment, fairness, and consistency.
• Ensure proper staffing by department and shift, following guidelines based on scheduled mail/small parcel volume.
• Oversee employees’ attendance and time management.
• Conduct performance reviews, coach and train direct employees.
• Monitor and ensure that all facility equipment is working correctly and meeting production standards.
• Support the ongoing development and implementation of the DHL eCommerce Distribution Center Business Plan through timely and accurate fulfillment and operations, while maintaining cost and quality efficiencies.
• Review productivity, KPI, and quality reports to ensure department is meeting pre-established targets and take necessary steps when targets are not being met.
• Recommend measures to improve production methods, working conditions, and increased efficiencies.
• Oversee safety activities to include ensuring compliance with DHL’s safety policy and ensuring bi-annual Safety Methods and Employee Training is conducted.
• Supports HR Business Partner in the recruitment and interview process of new hires.
• Act as liaison between the facility and the on-site postal clerks. Keep updated on all postal rate/regulatory changes.
• Perform other related duties as assigned.

Requirements

• PREFERRED CANDIDATES WILL HAVE:
• A Bachelor’s degree in related field
• Understanding of Small Parcel Logistics
• Knowledge of and experience in improving operations quality and safety programs
• Experience in implementing and applying process improvement tools such as 5s
• Demonstrated successful experience in supervising and driving improved production standards and automation utilization.
• Minimum Required HS Diploma/GED with 2 years of external supervisory experience or 1 year of DHL eCommerce Operations Trainer/Quality experience
• 2 years’ experience working in a distribution/mail/ or similar environment
• Knowledge of operations quality and safety programs

Skills

• Strong leadership and organizational skills
• Ability to motivate, delegate, and hold direct reports accountable to daily, weekly and monthly production objectives
• Excellent oral and written communication skills including ability to adapt to various audiences
• Strong analytical and problem solving skills
• Proficient in MS Word, Excel, and Power Point

Benefits

At DHL eCommerce, we offer competitive pay bonus programs, retirement savings with company match, medical, dental, vision, well-being programs, FSA/HSA availability, tuition reimbursement, paid time off including vacation and sick time, company-paid holidays and floating holidays, paid parental leave, employee discount program, employee assistance & work life program, short term and long-term disability, life insurance, and more.