Operations Supervisor - 3rd Shift

Summary

The Operations Supervisor is responsible for executing the policies and procedures necessary to manage the physical manipulation of mail/small parcels, within, into, and out of the assigned Distribution Center. Ensures the entire process meets customer and internal requirements and is completed in an organized, efficient and safe manner.

Responsibilities

• Assign work, set completion dates, review work, and manage performance in accordance with organizational policies, procedures, and performance management processes.
• Supervise employees, mail/small parcel processing, quality process, and transportation in accordance with DHL eCommerce policies and procedures to obtain optimal quality and profitability in the assigned departments.
• Establish an environment of teamwork, employee involvement/empowerment, fairness, and consistency.
• Ensure proper staffing by department and shift, following guidelines based on scheduled mail/small parcel volume.
• Oversee employees’ attendance and time management.
• Conduct performance reviews, coach and train direct employees.
• Monitor and ensure that all facility equipment is working correctly and meeting production standards.
• Support the ongoing development and implementation of the DHL eCommerce Distribution Center Business Plan through timely and accurate fulfillment and operations, while maintaining cost and quality efficiencies.
• Review productivity, KPI, and quality reports to ensure department is meeting pre‑established targets and take necessary steps when targets are not being met.
• Recommend measures to improve production methods, working conditions, and increased efficiencies.
• Oversee safety activities to include ensuring compliance with DHL’s safety policy and ensuring bi‑annual Safety Methods and Employee Training is conducted.
• Support HR Business Partner in the recruitment and interview process of new hires.
• Act as liaison between the facility and the on‑site postal clerks; keep updated on all postal rate/regulatory changes.
• Perform other related duties as assigned.

Requirements

• HS Diploma/GED with 2 years of external supervisory experience or 1 year of DHL eCommerce Operations Trainer/Quality experience.
• 2 years’ experience working in a distribution/mail or similar environment.
• Knowledge of operations quality and safety programs.
• Preferred: Bachelor’s degree in a related field.
• Preferred: Understanding of Small Parcel Logistics.
• Preferred: Knowledge of and experience in improving operations quality and safety programs.
• Preferred: Experience implementing and applying process improvement tools such as 5S.
• Preferred: Demonstrated successful experience in supervising and driving improved production standards and automation utilization.

Skills

• Strong leadership and organizational skills.
• Ability to motivate, delegate, and hold direct reports accountable to daily, weekly and monthly production objectives.
• Excellent oral and written communication skills, including the ability to adapt to various audiences.
• Strong analytical and problem‑solving skills.
• Proficient in Microsoft Word, Excel, and PowerPoint.

Physical Demands

Physical demands are consistent with a warehouse environment, including exposure to cold, hot, and changing temperatures; medium‑level noise; dust, dirt, and variable lighting. May be required to push, pull, and lift up to 50 lb (additional weight may be required with assistance) and frequently walk throughout the warehouse to supervise employees.

Benefits

• Competitive Pay
• Bonus Programs
• Retirement Savings – 401(k) with company match
• Medical, Dental, Vision, and Well‑being programs
• FSA/HSA availability
• Tuition Reimbursement
• Paid Time Off including vacation and sick time
• Company‑paid holidays and floating holidays
• Paid Parental Leave
• Employee Discount Program
• Employee Assistance & Work‑Life Program
• Short‑Term and Long‑Term Disability
• Life Insurance

Pay

Salary Range: $72,750 – $94,000. This range is an estimate; actual salary may vary based on skills, location, experience, and internal comparisons.