Operations Supervisor - 1st Shift
Ingram Content Group (ICG) is hiring an Operations Supervisor to support our Distribution team in La Vergne, TN. The Operations Supervisor ensures the efficient operation of shift(s) and/or department(s) in a warehouse distribution environment. At Ingram, the Operations team serves a key role within the organization by ensuring our distribution centers and warehouse facilities function at maximum efficiency. Safety is a core value, emphasized through training, education, and accident prevention programs. Process improvement is another core value, driven by innovations such as voice and Radio Frequency (RF) technologies, as well as associate feedback.
About the role
The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways. If you want to be part of a customer-centric team that strives for excellence, collaboration, and innovation, we can’t wait to meet you!
Responsibilities
- Identify, organize, plan, and allocate resources
- Acquire and analyze relevant information about shift performance indicators
- Identify issues/processes that deviate from standards and take necessary action
- Engage associates assigned to the area
- Maintain appropriate payroll records, including daily input in KRONOS
- Provide input into Operations-related status reports and use standardized reports
- Interview and select associates for hire and/or promotion
- Train or oversee the training of newly hired associates
- Conduct or oversee process update training of all associates as changes are implemented
- Analyze staffing needs and delegate work based on volume requirements in assigned departments
- Issue progressive counseling (up to and including termination) to associates for performance below minimum expectations
Requirements
- High School Diploma or GED
- 3 years’ experience in a fast-paced, high-volume warehouse or related industry environment
- 2+ years of leadership experience
- 6 months of work experience which included walking, standing, lifting/carrying, pushing/pulling, gripping/grasping, bending, squatting/kneeling, twisting/turning, climbing, crawling, reaching above shoulders, typing/keyboard
Skills
- Proven ability to adapt quickly in a fast-paced environment
- Strong knowledge and hands-on experience across multiple distribution operations, including inbound, outbound, and inventory management
- Self-motivated and independently driven to achieve goals and solve problems
- Collaborative team player with the ability to build and maintain strong relationships with team members, supervisors, and other departments
- Demonstrated ability to maintain high morale and foster a positive workplace culture
Pay
Hiring salary range: $65,224 – $82,466. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, abilities, geographic location, as well as internal equity and alignment with market data.
Schedule
Thursday – Sunday, 7:00 AM – 5:30 PM
Benefits
- A highly competitive compensation package with generous benefits beginning the first day of employment, including:
- Medical, prescription drug, vision, and dental plans
- Health Savings Account (HSA) and Health Care Flexible Spending Account (FSA)
- 15 vacation days, 12 sick days accrued annually, and 3 personal days
- 401K match
- Life and AD&D insurance
- Employee Assistance programs and Group Legal
- Tuition reimbursement program for continued education
- Financial and in-kind opportunities to engage with non-profits in your community
- Company match program for United Way donations
- Volunteer opportunities and in-kind drives for non-profits throughout the year
- Casual dress code