Operations Supervisor - 1st and 2nd Shifts

About the role

At IDEXX, an Operations Supervisor in our Veterinary Diagnostic Laboratory is first and foremost a people leader. You’ll coach, develop, and grow a team of laboratory technicians at one of the world’s largest veterinary diagnostic reference labs — building their skills, their confidence, and their careers. You’ll also stay close to the work as an individual contributor, which keeps you credible with your team and sharp on the details. We’re looking for someone who leads with professionalism and genuine care for people, and who picks up new tools, processes, and industry knowledge quickly — lab experience is a plus, not a requirement. This is a full‑time role with excellent day‑one benefits. IDEXX reference laboratories is a global network united by a shared commitment to enhancing pet care where the true strength in our name is the people behind it, including this role. Our reference laboratories make it possible for our customers to discover more with our unrelenting commitment to innovation, personalized support, guidance, and expertise, while providing the most complete and advanced menu of diagnostic tests along with technology and tools. The focus on enhancing the lives of people and pets starts with our own employees and empowering them to achieve their goals, focusing on continuous improvement, and supporting the strong collaboration and inclusiveness that exist in our team. If you’d like more information about laboratory work at IDEXX before applying, you can explore our Laboratory Careers web page: https://careers.idexx.com/us/en/referencelaboratories

Responsibilities

• Coach, develop, and grow a team of laboratory technicians, helping them build their skills, confidence, and careers.
• Stay close to the work as an individual contributor to maintain credibility and detail orientation.
• Build and sustain a positive, high‑performing team culture based on trust, accountability, and teamwork.
• Manage the business of the lab: staffing, scheduling, workflow, inventory, and performance metrics.
• Solve problems daily — from workflow bottlenecks to turnaround‑time challenges — and adapt your approach as conditions change.
• Spend about 40% of your time on the bench supporting workflow and facilitation on the lab floor.

Skills

• Leadership & professionalism: clear communication, effective feedback handling, composure in difficult conversations, reliability, accountability, and a genuine enjoyment of developing people.
• Learning agility: quickly picks up new systems, tools, and processes; comfortable being a beginner again; seeks and applies feedback in real time; stays curious and calm when priorities shift.

Requirements

• Directly supervised, led, or mentored a team of 5+ people in a fast‑paced or high‑volume environment (any industry).
• Operations or team leadership experience from any industry (retail, hospitality, healthcare, food service, military, etc.) is required.
• Able to meet the physical requirements of lab work: standing/sitting for extended periods, extended reach, lifting to 50 lbs, and close/color/depth vision.
• Potential exposure to biohazards and hazardous chemicals, consistent with lab safety protocols.

Benefits

• Health/Dental benefits
• Day‑One paid sick time
• Paid vacation time
• Financial support
• Mental health resources
• Volunteer paid days off
• Additional benefits (as described)

Pay

Salary targeting $90,000 annually, with some flexibility depending on years and depth of experience. Opportunity for annual cash bonus. Opportunity for performance‑based annual merit increase.

Schedule

Two shift options are available:

• Day shift: Monday‑Friday, 7:30 am – 4:00