Operations Standards Manager (Remote)

About Our Client:GT Independence operates in the financial management services sector, supporting individuals who participate in self-direction programs to manage their long-term care and support services in home and community settings. The organization addresses the challenge of enabling personal choice and independence in care management by providing reliable, person-centered financial and administrative services. With a growing national presence, the program focuses on expanding its impact through innovation and service excellence. About the Opportunity:The OPERATIONS STANDARDS MANAGER is responsible for leading the development, implementation, and maintenance of operational processes, documentation, and standards to ensure consistency and accuracy across markets. This role drives the creation and governance of standard operating procedures and coordinates change management activities. By collaborating with cross-functional teams including IT, Legal, Compliance, training, and Operations leadership, the manager ensures successful adoption of new or updated processes and technologies, thereby contributing to operational readiness and efficiency. Responsibilities:Lead development, maintenance, and governance of SOPs, job aids, process maps, and reference materials with appropriate standards and version control.Assess documentation needs, identify gaps, and align operational content with regulatory requirements, policies, and system changes.Coordinate operational impact assessments and readiness activities related to business, system, compliance, and market changes.Facilitate stakeholder alignment, operational signoffs, and participate in change governance activities.Partner with IT, Operations, and Training teams to support system enhancements, implementations, testing, workflow design, and readiness.Serve as operational subject matter expert for enterprise tools and technologies.Identify and implement process and documentation improvements using data, audits, user feedback, and business insights.Monitor adherence to operational standards, support corrective actions, and oversee performance dashboards and key metrics. Requirements:Minimum 5 years of experience in operations, business process improvement, change management, or related fields.Bachelor’s Degree in Business Administration, Operations Management, Healthcare Administration, Quality Management, or related field.Prior leadership or supervisory experience.Proven ability to write high-quality SOPs, workflows, and job aids for diverse audiences. Pay Range and Compensation Package:The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.