Operations Staff

Caltech is a world-renowned science and engineering institute that marshals some of the world's brightest minds and most innovative tools to address fundamental scientific questions. We thrive on finding and cultivating talented people who are passionate about what they do. Join us and be a part of the diverse Caltech community. Our department focuses on providing first-class athletic and recreational facilities and opportunities to our community.

About the role

Provide supervision and support of all athletic facilities and programs to contribute to the safety of participants and guests as well as the protection of facilities and equipment. Hours include early morning, afternoon, evenings, and weekends and will require flexibility to work on short-term notice.

Responsibilities

• Supervise access to facilities. Greet patrons, visually check membership credentials, and ensure appropriate sign-ins and waivers are completed.
• Assist participants with questions, requests, and concerns. Ensure a constant presence at the front desk.
• Actively monitor and maintain safe and clean facilities and environment. Walk the facilities, alleviate conflicts. Report needed repairs or attention to supervisor.
• In coordination with other colleagues, maintain an active presence throughout the complex.
• Communicate ARI policies and procedures to all participants and guests, as needed.
• Assist in managing the recreation membership program by selling memberships and collecting/processing daily use fees.
• Assist in the laundry service program of uniforms. Manage customer towel program.
• Assist in managing the locker program.
• Assist with reservations of courts.
• Issue and control recreational equipment and supplies.
• Provide basic first aid supplies and access to ice for minor injuries. Call safety or security as needed for emergency situations.
• Maintain appropriate music and television in the building.
• Event and facility set-up for all kinds of athletic and recreational programming.
• General customer service: answer questions, answer phone calls, listen and problem-solve when possible; provide a positive environment.
• Work collaboratively with operations and department team.
• Other duties as assigned.

Requirements

• At least one year of work experience.
• Excellent interpersonal and communication skills.
• Basic computer knowledge.
• Intermediate-level experience in professional cash handling.
• Able to perform light building maintenance and custodial work, as needed.
• Able to lift and carry up to 50 pounds of facility supplies, gym equipment, tables, ladders, chairs, etc.
• Must possess or immediately obtain the following certifications and maintain them throughout the course of employment: Current CPR, AED, and First Aid Certification. Caltech can assist with obtaining these credentials upon hire.

Preferred Qualifications

• Two years of related work experience in an athletic field, fitness instruction field, and/or in a recreation sports environment.
• Some post-secondary education.

Pay

$19.00 per hour

Benefits

As one of the largest employers in Pasadena, CA, Caltech is committed to providing comprehensive benefits to eligible employees and their eligible dependents. Our benefits package includes:

• Competitive compensation
• Health, dental, and vision insurance
• Retirement savings plans
• Generous paid time off (vacation, holidays, sick time, parental leave, bereavement, etc.)
• Tuition reimbursement
• More

Non-benefit eligible employees will have access to some benefits such as onsite counseling and sick time.