Operations Specialist, UpSkill OC

Key Duties And Responsibilities

• Responsible for program orientation to new clients, referring agencies, and employers.
• Manage the enrollment process for program cohorts, ensuring a seamless experience for participants.
• Review referrals to determine eligibility.
• Support in the establishment of positive relationships with potential employers.
• Track programmatic data and assist in program evaluation.
• Attend & participate in internal/external Orange County United Way Meetings.
• Lead the OYAAC (Orange County Young Adult Advisory Council) meetings, promoting participant engagement and integrating feedback to improve program activities and outcomes.
• Aid the Program Manager with program strategy, partnership development, and evaluation efforts.
• Represent the Program Manager in meetings and communications as needed.
• Provide quality assurance review of participant information in Salesforce and other data management software regularly ensuring that data is accurate.
• Aid in the fund approval process for Orange County community members through AssistOC.
• Aid in building and maintaining partnerships with local government agencies, community-based organizations, and employers to support program goals.
• Research and identify potential co-enrollment sources that offer grants, sponsorships, and donations.
• Aid in the report writing process, ensuring that Upskill OC is completing all of its grant requirements.
• Complete other duties as assigned.

Job Requirements / Technical Knowledge

• Familiarity with Orange County post-secondary educational institutes.
• Knowledge of issues affecting low to moderate-income households and communities in Orange County.
• Ability to work effectively with a wide range of stakeholders.
• Experience in Workforce Development or as a Career Coach is preferred.
• Experience with WIOA is preferred.
• Experience with program operations is preferred.
• Computer savvy.

Compensation

Commensurate with experience, education, and market, $35-$38 per hour. Competitive benefits.

Core Competencies

• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills - Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; responds well to questions; participates in meetings.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.
• Teamwork - Exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests.
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration, regardless of status or position; accepts responsibility for own actions; follows through on commitments.

Company Standards

• Perform quality work within deadlines, with or without direct supervision.
• Interact professionally with other employees, customers, and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Willing to embrace change and new technologies.
• Commitment to the values and mission of Orange County United Way.

Physical Demands

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The person in this position needs to occasionally move about inside the office to access file cabinets, records, and office machinery.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
• Occasionally ascends/descends stairs, and constantly positions self to maintain computers in the office, including under the desks.
• The person in this position frequently communicates with coworkers and customers who have inquiries about our business operations and the community we service; therefore, the person must be able to exchange accurate information.
• The employee must occasionally lift and/or move up to 25 pounds.

Send Cover Letter And Resume To
recruiting@unitedwayoc.org
Orange County United Way
18012 Mitchell South, Irvine, CA 92614
www.unitedwayoc.org