Operations Specialist - Norfolk, VA

About the role

Xylem Tree Experts is hiring an Operations Specialist to join the team at our corporate office in Norfolk, VA. The ideal candidate should have experience in construction or a similar industry.

Responsibilities

• Regularly communicate with and resolve issues for Operations employees on a daily basis
• Configure and customize resource loading of assets deployed in the field with input from officers
• Create and maintain documentation, application configuration, and assistance-related materials for users as new projects are developed and modified
• Oversee all aspects of the project, set deadlines, and monitor and summarize project progress
• Manage projects within CRM software system and collaborate with subject matter experts on new features and functionality, in conjunction with telematics
• In-depth working with Microsoft Excel

Requirements

• Microsoft Office, business software, Android, and CRM Software experience required
• Operations experience required; specifically, creating reporting, workflow, user management, and maintaining and continually updating/expanding on the AMS software
• PMP Certification preferred
• Bachelor’s Degree is preferred or combination of education and experience

Qualifications

• Able to pass a background check and drug screen as required for this job

Skills

• Strong communication and problem-solving skills
• Proficiency in Microsoft Office Suite
• Experience with CRM software
• Knowledge of Microsoft Excel

Benefits

• Health insurance benefits for medical, vision, and dental
• Option for enrollment in a 401K
• Paid Time Off (PTO) eligibility and accrual timelines vary by position with some roles gaining PTO immediately and others becoming eligible after a set period of employment

Pay

This is a full-time position and could require overtime during storm events. In certain circumstances, employee may be required to provide assistance to field personnel outside of normal working hours. A company cell phone and laptop will be provided.

Schedule

The role is in-office in Norfolk, VA.

Benefits

• Health insurance benefits for medical, vision, and dental
• Option for enrollment in a 401K
• Paid Time Off (PTO) eligibility and accrual timelines vary by position with some roles gaining PTO immediately and others becoming eligible after a set period of employment