Operations Specialist - New Development

Responsibilities

• Must be willing to travel up to 95% of the time weekly and at times over the weekend
• Establish leasing benchmarks and a strategic marketing plan for achieving the budgeted occupancy goals both during lease-up and into stabilization
• Plan and implement grand opening events, establish in-market partnerships with local businesses and contractors, and create brand awareness through marketing outreach
• Analyze market trends, competition, and other factors; utilize this information to adjust marketing strategy aimed at remaining competitive
• Create and execute social media strategies to build brand awareness and drive leasing traffic
• Train on-site team on Cardinal Way of Leasing
• Demonstrate industry best practices in marketing and outreach with a hands-on approach to daily marketing
• Direct the day-to-day activities of loss prevention, risk management, safety/security, maintenance, marketing, leasing, and ongoing facility upkeep
• Develop working income for operating the property by managing cash flow requirements and leasing strategy
• Analyze and produce monthly financial statements, including operating variances from budget, cash management, and strategies for collecting receivables
• Maintain complete and accurate community files and records, including finalized audits to ensure lease data has been input correctly into management software
• Ability to analyze a monthly financial statement and prepare detailed budgets and operating forecasts
• Coordinate collection and documentation of all revenues following lease obligations of residents
• Engage, contract, supervise and approve invoices for all goods/services required to maintain the community
• Manage resident relations as they pertain to coordinating requests for repairs and maintenance, understanding rent charges, lease issues, and other resident concerns
• Produce professional business writings, assessments, memos, and projects based on assignment findings
• Strive for improvements in community performance to meet or exceed annual financial and operational goals
• Contribute to department platform developments and company-wide rollouts and provide feedback from the onsite teams to these changes
• Recruit, onboard, and train onsite team members to better understand their role & responsibilities
• Analyze and communicate with operation teams and managers about the assigned community’s features, productivity, and needed support areas
• Participates in Cardinal U training as required and monitors onsite team progress

Qualifications

• Four (4) years of experience in property management in multiple housing markets
• Demonstrated Leadership Skills, Excellent time management and organization skills
• Strong background in operations, financials, budgets, residential law, leasing, marketing, and facilities principles
• Advanced knowledge of property management software, including but not limited to Entrata, Yardi, RealPage, Microsoft Office, and Google Workspace
• Ability to understand and carry out the industry-specific written and oral direction with a positive, innovative approach to problem-solving
• Presents ideas in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion to reach the goals/objectives of the organization
• Independent as a project leader and team member
• Able to work in an efficient manner with a high level of accuracy, attention to detail, and follow-through
• Neat, professional appearance
• Strong client relations skills and previous supervisory experience are required