Operations Specialist, Morning Shift

About the role

Lime is a global leader in micromobility, offering a future of shared, affordable, and carbon-free transportation. As a company recognized by Time Magazine as one of the 100 Most Influential Companies, Lime has powered over one billion rides across 30 countries worldwide. Join our team of Operations Specialists to support the deployment and retrieval of our fleet of shared electric vehicles.

Responsibilities

• Safely operate a van for several hours a day to assist with the deployment and retrieval of Lime electric vehicles within the local market
• Interact with the local community to retrieve vehicles critically assessing risk to not compromise safety and occasionally using de-escalation skills
• Address and resolve issues with city requests related to stickers, reflectors, and other minor issues as outlined by Lime established service level agreements
• Maintain communication with the team including peers, shift lead, and manager
• Participate in Lime events including providing support with valet services, assisting in staging, and conducting safety reviews while ensuring the cleanliness of our vehicles
• Support battery management operations when applicable by ensuring accurate documentation, safety measures, and quality checks are completed
• Perform preventative maintenance on our vehicles by identifying and completing small repairs including but not limited to brake adjustments and tire inflation, and assisting with the rotation of scooters and supporting in warehouse flow
• Monitor designated zones by conducting on-foot patrols of the local area to ensure vehicle parking compliance and tidiness in accordance with city requests
• Detect and report uncommon situations related to on-the-ground service and product
• Occasionally assist customers in field by providing support related to Lime vehicles
• Follow established safety procedures to ensure Lime riders are on the safest vehicles
• May operate a pallet jack or push cart on an as needed basis
• Perform additional job-related tasks as assigned

Requirements

• Must be at least 21 years of age with a valid in-state driver license and clean driving record
• Experience in a similar position with knowledge of the local geography
• Ability to understand and communicate in English at a level sufficient to follow safety procedures, read and complete required documentation, utilize mobile applications and tools, and communicate effectively with supervisors and team members
• Ability to drive large vans and work outdoors in all weather conditions
• Able to lift up to 65 lbs on a frequent basis
• Knowledge of cell phone applications. iOS experience preferred
• Ability to work various shifts including evenings and weekends
• Experience safely operating a pallet jack or push cart
• Strong problem-solving skills, with the ability to perform quick and efficient repairs
• Self-motivated and the ability to work independently with minimal supervision
• Strong organizational skills with the ability to manage daily tasks
• A safety-oriented mindset, capable of conducting rigorous quality checks
• Excellent communication skills with the ability to interact with team members, riders, and city officials

Qualifications

• Must have a valid in-state driver license and clean driving record
• Experience in a similar position with knowledge of the local geography
• Ability to understand and communicate in English at a level sufficient to follow safety procedures, read and complete required documentation, utilize mobile applications and tools, and communicate effectively with supervisors and team members
• Ability to drive large vans and work outdoors in all weather conditions
• Able to lift up to 65 lbs on a frequent basis
• Knowledge of cell phone applications. iOS experience preferred
• Experience safely operating a pallet jack or push cart
• Strong problem-solving skills, with the ability to perform quick and efficient repairs
• Self-motivated and the ability to work independently with minimal supervision
• Strong organizational skills with the ability to manage daily tasks
• A safety-oriented mindset, capable of conducting rigorous quality checks
• Excellent communication skills with the ability to interact with team members, riders, and city officials

Skills

• Safe operation of a van
• Community interaction and de-escalation skills
• Communication and collaboration with team members and city officials
• Preventative maintenance and troubleshooting
• Vehicle monitoring and compliance
• Customer support and assistance

Benefits

• Comprehensive Health & Wellness: Medical, dental, and vision plans; life and disability insurance; HSA contributions
• Financial & Retirement Planning: 401(k) with pre-tax and Roth options; company-funded mental health benefits
• Family & Fertility Support: Parental leave; fertility and family-forming benefits
• Paid Time Off: Accrued vacation based on years of service; paid leave; 10 company holidays
• Lime Perks: Complimentary use of Lime vehicles in participating cities; phone allowance; learning and development days; access to perks including One Medical, Wellhub, and Headspace

Pay

The salary range listed reflects what Lime reasonably expects to offer for this role, with the final base salary determined by factors such as the candidate’s location and relevant skills and experience. Depending on the position, the total compensation package may also include discretionary annual performance bonus opportunities and equity, subject to applicable plan terms and eligibility requirements.

Schedule

This is a full-time warehouse-based position that requires you to be onsite during your assigned shift. The day shift hours are 5:00am - 1:30pm. The shift available for this position is Wednesday - Sunday.