Operations Specialist, Charging Sales
Tesla · Palo Alto, CA · 3 wk ago
On-siteSales$96k–$162k/yrFull-time
What You'll Do
- Serve as the primary Charging business partner for internal and external stakeholders, acting as the first point of contact for escalations, disputes, and cross-functional coordination
- Own and manage the shared ticketing inbox within a rapid SLA, ensuring timely action, progress updates, and transparent communication
- Partner cross-functionally with Tax, Accounting, Engineering, Product, Customer Support, Content, Construction teams and more to align priorities, resolve complex issues, and drive seamless execution
- Lead process optimization initiatives—including automation and scalable long-term solutions—to enhance efficiency, reduce friction, and improve team velocity
- Define, document, and execute Standard Operating Procedures (SOPs) in alignment with every engineering product launch, system update, or process change and collaborate across teams to troubleshoot and resolve intricate software and hardware escalations, ensuring rapid resolution and minimal business impact
- Leverage data analytics to identify operational gaps, conduct root-cause analysis, and implement targeted, measurable solutions
- Maintain rigorous data integrity standards to support compliance, audit readiness, and accurate internal decision-making
- Onboard new site hosts and manage end-to-end site activation for public availability, including oversight of hardware shipment planning and delivery
What You'll Bring
- Impeccable attention to detail and an eye for efficiency
- Experience coordinating in fast-paced environments and teams
- Superb organizational skills with strong multi-tasking abilities
- Focused personality while maintaining a flexible attitude towards critical tasks
- A customer-centered mindset with proven ability to communicate effectively and build strong relationships with internal teams and external stakeholders
- Proficient with Microsoft Outlook, Excel, PowerPoint, Word
- Proficient in leveraging AI tools to identify, design, and implement automated solutions for operational tasks, improving efficiency and reducing manual effort
Benefits
- Competitive pay and benefits package
- Medical plans with $0 payroll deduction
- Family-building, fertility, adoption, and surrogacy benefits
- Dental and vision plans with $0 payroll deduction
- HSA Contribution for High-Deductible medical plan
- Flexible Spending Accounts (FSA)
- 401(k) with employer match
- Employee Stock Purchase Plans
- Other financial benefits
- Basic Life, AD&D, Short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time
- Paid Holidays
- Commuter benefits
- Employee discounts and perks program
Expected Compensation
$96,000 - $162,000/annual salary + cash and stock awards + benefits