Operations SME, Electrical

About the role

This individual will provide technical knowledge, process, and tools to the site operations team as a subject matter expert (SME) with new campus design, systems’ operations, incident RCA, training, vendor management, maintenance optimization, and troubleshooting to ensure continuous, reliable, and efficient operations of a critical environment. As a SME, the role supports Operational Excellence initiatives ranging from sales deal development, data‑center infrastructure design evaluation, site acceptance, M&A support, yearly site operational audits, and evaluating next‑level technologies. Working cross‑functionally, the individual will raise Aligned’s technical and operational capabilities and drive exceptional customer service.

Responsibilities

• Engineering and Design: Drives operational standards and functional requirements in capital projects; reviews drawings, contract documents, and customer requirements to provide an operational point‑of‑view for electrical technical standards; provides input to ensure reliable, efficient, and sustainable critical infrastructure; supports enhancements to equipment and systems for existing and new capital projects.
• Training and Development of Personnel: Creates operations training and development content; sponsors training of operations personnel in collaboration with site leadership and training teams; conducts training, drills, and monitored evolutions to ensure consistent high technical competence across all Aligned sites; mentors and supports high‑potential personnel cross‑functionally.
• Reliability and Efficiency Expert: Provides a technical analytical framework for site performance analytics, failure analysis, and issue resolution; demonstrates expert knowledge of critical system design, operations, repair, maintenance, and troubleshooting of abnormal conditions; drives improvements in system performance, water and electrical usage efficiency, and infrastructure reliability; leads safety‑culture initiatives that eliminate risk and injury.
• Global Support to Site Operations Teams: Utilizes SME expertise to develop industry‑leading processes and procedures that meet customer requirements, ensure proper operation of critical infrastructure, reduce OPEX through quality maintenance, and drive operational efficiency; monitors adherence to approved standards, policies, and procedures via construction documentation reviews, maintenance participation, and data‑center audits; develops BCP and run‑book standards involving site management, vendor management, maintenance practices, alarm and incident management, and compliance; provides project oversight and technical support for complex evolutions; triages and recovers critical equipment or systems during incidents; performs root‑cause analysis, leads incident deep‑dives, and communicates expertise to support customer communications; analyzes incidents and equipment failures to identify trends, lessons learned, and improvement areas.
• Forward Vision: Engages with industry and vendors to stay aware of leading technologies; collaborates with customers to ensure Aligned keeps pace with technical developments; leads technical review and validation of new technologies; provides technical leadership in evaluating sustainable practices.
• Communications: Participates in written and verbal discussions with senior leadership and the Board of Directors; communicates complex topics to work groups of varying technical experience and across departmental lines.
• May travel up to 30% of the time.

Preferred Qualifications

• 8+ years relevant electrical industry experience or electrical trade‑level experience.
• Bachelor’s degree in a related field plus 4+ years relevant electrical or power‑generation industry experience (considered in lieu of 8+ years).
• SME designation in electrical equipment and systems.
• Advanced experience interpreting construction drawings and equipment specifications.
• Ability to analyze critical‑infrastructure sequences of operation, design parameters, alarms, indicators, and performance trends.
• System‑level experience across the data‑center lifecycle—from design and acceptance through operations, maintenance, troubleshooting, and event management.
• Expertise creating standards and programs to ensure “best‑in‑breed” data‑center operations.
• Strong written and verbal communication skills.
• Strong customer‑service acumen.

Benefits & Perks

• Health Coverage: Medical, dental, and vision insurance.
• Health Savings and Flexible Spending Accounts: HSA with employer contribution; FSAs for health and dependent care.
• Retirement Savings: 401(k) plan with company match.
• Paid Time Off and Holiday Pay.
• Company‑Sponsored Insurance: Short‑Term Disability, Life Insurance, and Long‑Term Disability (with medical election).
• Optional Benefits: Voluntary life, critical illness, legal, and additional disability coverage.
• Wellness Programs: Employee Assistance Program (EAP), Wellhub gym membership, and other wellness initiatives.
• Bonus opportunities and professional development programs.