Operations Shift Lead

About the role

We are currently seeking an Operations Shift Lead for the 3rd shift (10 PM to 6 AM) to join the Compartmented Enterprise Services Office (CESO) effort. This program is establishing a modern secure web service (SWS) operation as part of a state-of-the-art, highly automated platform capable of supporting a rapidly expanding customer population. This position is based in Arlington, VA and is 100% on-site.

Responsibilities

• Lead and coordinate operations tasks during assigned shifts.
• Oversee monitoring of network, servers, applications, and infrastructure for outages and performance issues.
• Own incident triage, escalation, and resolution through closure.
• Coordinate with network, systems, security, application, and vendor teams.
• Ensure adherence to SLAs, escalation procedures, and operational runbooks.
• Review alerts and incidents for trends, recurring problems, and potential improvements.
• Conduct shift handovers and maintain accurate operational documentation.
• Mentor and provide technical guidance during complex incidents.
• Prepare incident reports, shift summaries, and operational metrics.
• Participate in major incident management and post-incident reviews.

Basic Qualifications

• Bachelor's degree and 4+ years of overall related experience with a Windows or Linux server environment. Additional experience, education and training may be considered in lieu of degree
• An active TS/SCI security clearance is required for this position.
• Currently possess DoD 8750 certification at least IAT level II, e.g., Security+CE.
• Candidate may be asked to obtain CI Poly in the future.
• Comfortable working 24×7 shifts, including nights, weekends, and holidays.
• Previous experience leading an operations team or acting as a senior escalation point.
• Excellent communication and incident coordination skills.
• Strong decision-making under pressure. Must be able to make independent risk-based decisions while leading a small team during outages.
• Experience with monitoring tools such as SolarWinds, Splunk, or equivalent.
• Strong troubleshooting and root-cause analysis skills.
• Working knowledge of ITIL processes, particularly Incident, Problem, and Change Management.
• Experience with ticketing systems such as ServiceNow, Jira, or similar.
• Strong understanding of DNS, DHCP, VPNs, routing, switching.
• Familiarity with Windows/Linux infrastructure and cloud environments.
• Hands-on experience in IT Cybersecurity, Network Operations, or Windows Server administration.

Preferred Qualifications

• Prior experience with DISA and DISA’s support to mission partners.
• TS/SCI with CI Poly preferred.
• Previous shift-lead or team-lead experience in a DoD, military, or cleared NOC/SOC environment.
• Experience refining shift SOPs, playbooks, or escalation procedures based on operational trends.

Pay

The Leidos pay range for this job level is $73,450.00 – $132,775.00. Additional factors considered in extending an offer include responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.