Operations/Service Manager II

About the Role

As an Operations Service Manager at Burlington, you will be a leader of the store team, participating in managing overall store operations. You will serve as a role model for associates, demonstrating and reinforcing the company’s Core Values, building strong teams and partnerships, and driving business results. You’ll coach, train and develop Cashiers, Customer Service Supervisors, Receiving team members, and Receiving Supervisors while overseeing business operations to ensure excellent customer service and professionalism.

Responsibilities

• Lead the Customer Service and Cashier teams, ensuring compliance with company policies, safekeeping of funds and property, asset protection, sales, and record‑keeping procedures.
• Provide guidance to Customer Service Supervisors to meet service expectations and maintain smooth customer flow at registers.
• Manage the overall execution of operations and receiving SOPs.
• Lead the receiving process—including transfers, debits, damages, and chargebacks—and partner with the Receiving Supervisor to maintain inventory accuracy.
• Act as Manager on Duty (MOD), setting a leadership example for customers and associates and driving store results.
• Support the Store Manager in staffing, sourcing, interviewing, training, and succession planning.
• Assist in managing other store operations areas as needed.
• Communicate effectively with District and Regional Management teams.

Requirements

• 3+ years of retail management or store operations experience at an off‑price, big‑box, specialty, or medium‑to‑large multi‑unit retail organization.
• Ability to work a flexible schedule, including early mornings, nights, weekends, and holidays.
• Physical ability to lift and move boxes weighing up to 40 lb.
• Experience using scheduling and reporting computer software.
• Willingness to travel occasionally.

Benefits

• Competitive wage and flexible hours
• Associate discount
• Medical, dental, and vision coverage, including life and disability insurance
• Up to 12 days of paid time off annually for full‑time associates
• Up to 8 paid holidays
• Paid sick time in accordance with applicable law
• 401(k) plan
• Training and development opportunities

Pay

Min‑Mid $22.10 – $29.45 per hour. Individual pay decisions are based on qualifications, education, job‑related skills, relevant experience, and geographic location.

Location: Houston, Texas (6022 E Sam Houston Pkwy N, ZIP 77049).