Operations/Service Manager II

About the role

As an Operations Service Manager at Burlington, you will be a leader of the store team, managing overall store operations. You’ll serve as a role model for associates, reinforce Core Values, build strong teams and partnerships, and drive business results. The role includes coaching, training, and developing Cashiers, Customer Service Supervisors, Receiving team members, and Receiving Supervisors while ensuring excellent customer service and professionalism.

Responsibilities

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record‑keeping procedures.
• Provide guidance to Customer Service Supervisors to meet service expectations and maintain smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPs.
• Lead the receiving process—including transfers, debits, damages, and chargebacks—and partner with the Receiving Supervisor to maintain inventory accuracy.
• Act as the Manager on Duty (MOD), setting a leadership example for customers and associates and driving store results.
• Support the Store Manager in staffing, sourcing, interviewing, training, and succession planning.
• Assist in managing other store operations areas as needed.
• Communicate effectively with District and Regional Management teams.

Requirements

• 3+ years of retail management or store operations experience at an off‑price, big‑box, specialty, or medium‑to‑large multi‑unit retail organization.
• Ability to work a flexible schedule, including early mornings, nights, weekends, and holidays as required.
• Physical ability to lift and move boxes weighing up to 40 lb.
• Experience using scheduling and reporting computer software.
• Willingness to travel occasionally.

Benefits

• Competitive hourly wage.
• Flexible hours and associate discount.
• Medical, dental, and vision coverage, plus life and disability insurance.
• Up to 12 days of paid time off annually for full‑time associates.
• Up to 8 paid holidays.
• Paid sick time in accordance with applicable law.
• 401(k) retirement plan.
• Training and development opportunities to support career growth.
• Inclusive, diverse workplace culture.

Pay

Hourly rate ranges from $21.05 to $28.05 (Min‑Mid).

Schedule

Full‑time position with a flexible schedule that may include early mornings, evenings, weekends, and holidays.