Operations Representative

Brief Description

Impacts deposit operations efficiency and quality while safeguarding the Bank against regulatory violations.

Responsibilities

• Timely and accurate posting of transactions related to ACH, cash management, ATM, and IRA processing and reporting.
• Data entry for Deposit Services transactions, including ACH exception reports, deposit returns, unposted transactions, stop payment releases and requests, unauthorized ACH transactions, government reclamations, and internal/external adjustments of ACH/checks.
• Processes ATM and debit card agreements and changes; coordinates the issuance of debit cards.
• Researches and resolves issues such as ACH/check returns, legal documentation, returned/expired debit cards, fraudulent activity, etc.
• Maintains departmental records and generates daily reports.
• Provides assistance to internal and external customers with research and resolution related inquiries.
• Coordinates incoming/outgoing mail.
• Remits funds to government agencies.
• Ensures compliance with all applicable reporting and recordkeeping requirements and timely distribution of related materials to designated personnel.
• Performs various clerical duties, such as copying, scanning, and filing.
• Supports other department personnel as assigned.

Ancillary Functions

• Affirms adherence to Bank policies and procedures and federal and state regulatory requirements.
• Provides cross-functional support to other areas of the department and the Bank where service or assistance is needed.

Skills

• Clearly communicates in English.
• Intermediate reading, writing, grammar, and mathematics skills.
• Intermediate interpersonal relations and communications skills.
• Basic knowledge of banking operations and regulations.
• Basic knowledge of ATM and wire transfer operations and ACH processing rules.
• Basic knowledge of legal documentation requirements, dormant accounts, and IRA products.
• Basic PC skills, including Microsoft Office software.

Requirements

• A high school diploma with an emphasis on a business curriculum, or equivalent experience required.
• A minimum of one (1) year related experience normally required.