Operations Quality Manager

Hybrid role — 3 days onsite, 2 days remote. Based in Commerce, CA; Ontario, CA; Chicago, IL; or Dallas, TX (candidates must live within a reasonable commuting distance of one of these sites).

About the role

OnTrac, founded in 1986, is the leading provider of same‑day and next‑day delivery services in the U.S. for premier e‑commerce and product‑supply businesses, including five of the largest U.S. retailers. This position supports the operational and administrative backbone of the organization by delivering essential shared services that enable efficiency, compliance, and strategic execution. The role ensures products, services, and processes meet quality standards and regulatory requirements through audits, inspections, testing, and performance monitoring; identifies root causes of issues, drives corrective and preventive actions, and maintains controls that reduce risk and improve consistency.

Responsibilities

• Conduct quality reviews, inspections, and audits to verify compliance with established standards, procedures, and specifications.
• Analyze quality defects, customer complaints, and process deviations to identify root causes and implement corrective and preventive actions (CAPA).
• Develop, update, and manage quality records, procedures, work instructions, and reports to support compliance and operational excellence.
• Collaborate with cross‑functional teams to identify opportunities for process improvement, reduce defects, and improve product and service quality.
• Monitor adherence to applicable regulatory requirements, industry standards, and company quality policies while supporting internal and external audits.

Qualifications

• Bachelor’s degree or equivalent plus at least 8 years of relevant experience.
• Extensive understanding of quality assurance methodologies, auditing practices, root cause analysis, corrective actions, and continuous improvement techniques.
• Knowledge of standard office software and QA technologies.
• Strong written and verbal communication skills with an ability to maintain professionalism.
• Ability to work collaboratively in a team environment.
• Ability to work in a fast‑paced environment, prioritize tasks, and maintain accuracy.

Pay

Expected starting base pay range: $104,800 – $131,000. Full potential base salary range over a successful candidate’s tenure: $104,800 – $157,200. Actual compensation determined by experience, skills, internal equity, and other job‑related factors.

Schedule

Monday – Friday, 8:00 a.m. – 5:00 p.m. (schedule subject to change based on business needs).

Physical requirements

Corporate office or home‑office environment requiring extended periods at a workstation or desk. Little to moderate physical activity required.

Travel requirements

Minimal travel.

Competencies

• Complexity & Problem Solving: Analyzes complex issues requiring thorough evaluation of multiple variable factors; defines appropriate methods and procedures for new assignments, exercising sound judgment in selecting, adapting, and evaluating advanced techniques.
• Knowledge & Application: Demonstrates extensive, diverse experience applying deep professional knowledge and insight aligned with company objectives; delivers innovative solutions to challenging issues; understands interconnections among disciplines; leads application of established principles while guiding creation of new policies and ideas.
• Collaboration & Interaction: Builds and nurtures networks with key stakeholders beyond own area; adapts communication style and employs persuasive skills to convey messages aligned with broader business objectives; frequently provides guidance on complex issues and may hold accountability, through their team, for achieving tactical business targets.