Operations Quality Assurance Associate (Client Facing)

Do you want to shape the future of fintech and healthtech? Energized by challenges and inspired by bold goals? Ready to elevate your career alongside driven and talented colleagues? If that sounds like you, explore a career at Alegeus today.

About the role

As an Operations Quality Associate, you’ll maintain consistent customer satisfaction by continually enhancing operational processes and services through the development, documentation, and maintenance of a robust quality management program. Collaborate with dedicated colleagues, embrace a spirit of innovation, and build an enriching career with us.

Responsibilities

• Regularly deliver timely and precise daily, weekly, and monthly distribution of quality audit reports, complete with data insights and actionable recommendations to address key business challenges.
• Enhance competitive differentiation through proactive process improvements with a solution-oriented approach.
• Conduct thorough root cause analyses to analyze and dissect performance trends.
• Collaborate with leadership to develop action plans for addressing quality issues and closing gaps, highlighting necessary corrective actions and recommendations to ensure compliance.
• Identify quality control trends necessitating targeted training for operational teams and new hires, while leading coaching initiatives, specialized programs, and projects to continuously improve operational quality performance.

Requirements

• Member Solutions background or experience required.
• 3+ years of relevant QA assurance experience preferred.
• 1+ years of experience working with employer groups preferred.
• 1+ years of experience in health insurance or consumer-directed products (HRAs, HSAs, FSAs, etc.) at an agency, TPA, health plan, or financial institution preferred.
• Associate/Bachelor’s degree and/or equivalent work experience preferred.

Skills

• Able to focus on multiple deadlines and deliverables in a fast-paced environment while demonstrating teamwork and leadership capabilities.
• Able to creatively problem-solve and think abstractly to identify process improvements.

Benefits

• Flexible work environment
• Competitive salaries, paid vacation, and holidays
• Robust professional development programs
• Comprehensive health, wellness, and financial packages

Pay

The posted salary range reflects the minimum and maximum target for this position’s compensation grade and represents a blended range across our three hub locations: Florida, Massachusetts, and Wisconsin. Within this range, individual compensation is determined based on a variety of factors, including but not limited to job-related skills, experience, and education. This range may also be adjusted based on geographic location and market conditions. In addition to base salary, total compensation may include bonuses, incentive plans, and a comprehensive benefits package.

Position Compensation Range: $18.32 - $31.15

Schedule

25% Hybrid in our Maitland, FL office

Alegeus may use AI technology during candidate interviews for recording, note-taking, and summarizing. The information generated will be used during the hiring process. If you wish to opt out of AI transcription, notify your recruiter in advance.