Operations Professional - South Coast Plaza

About the role

The Operations Professional plays a crucial role in back of house operations at Tiffany & Co., supporting store sales and profitability. This role serves as a foundation for growth within the Operations function.

Responsibilities

• Provide outstanding client service, order fulfillment, and inventory management
• Ensure merchandise is delivered with the Tiffany Touch
• Be an excellent communicator and brand ambassador
• Cultivate an entrepreneurial spirit, be creative and innovative, and deliver excellence in all you do
• Operational Excellence: Complete daily tasks with minimal supervision, such as order fulfillment, shipping, receiving, replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs, and cleaning merchandise, following appropriate company operational policies and procedures
• Assist with reconciling merchandise inventory, using reports and systems to support inventory accuracy, and reporting any discrepancies to management or corporate partners
• Partner and communicate effectively with client advisors, management, and clients to respond and follow up on requests in a timely manner
• Service: Elevate in-store experience consistently delivering memorable moments. Demonstrate passion as a Tiffany brand ambassador by providing Tiffany Touch during every client interaction. Demonstrate Client Experience Behaviors identified within the NPS program. Apply deep knowledge of product, service, and care and handling instructions to increase client satisfaction during each interaction. Support Company operations objectives by ensuring all activities improve efficiency and provide feedback on process changes through appropriate channels. Challenge the standards to seek continuous improvement
• Sales: Support the relationship with our clients to drive lifetime dedication and spend. Partner with team members to carry out operations functions to support the store in consistently achieving or exceeding monthly, quarterly, and annual commercial targets. Collect data during client interactions to support the cultivation of new and existing clients. Optimal handling of internal and external phone and email correspondence and partner with Client Advisors and management to support with generating sales opportunities

Requirements

• 2 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration, and shipping
• Strong analytical skills
• Proficient in Microsoft applications
• Must be available to work flexible hours, including evenings, weekends, holidays, overtime, and overnight shifts as needed
• Able to connect with Tiffany clients
• Organized and detail-oriented
• Flexibility to perform other duties as assigned to support business needs

Qualifications

• A college/university degree

Skills

• Excellent communication and problem-solving skills
• Ability to work effectively with client advisors, management, corporate partners, and clients
• Entrepreneurial spirit, creativity, and innovation
• Operational excellence and attention to detail
• Client service and sales experience
• Ability to work flexible hours

Benefits

Tiffany & Co. offers comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and vision insurance, 401(k) plans with company match, paid time off, alongside other meaningful employee offerings.

Pay

The hiring range for this position ranges from $22.53 - $30.48. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.

Schedule

The role may require working flexible hours, including evenings, weekends, holidays, overtime, and overnight shifts as needed.