Operations Professional-Short Hills

Responsibilities

• Deepen the relationship with our clients to drive lifetime loyalty and spend.
• Carry out operations functions to support the store in consistently achieving or exceeding monthly, quarterly and annual store sales plan.
• Capture data during client interactions to cultivate new and existing clients.
• Effectively handle internal and external phone and e-mail correspondence and partner with Sales Professionals and management to optimize sales opportunities.
• Elevate in store experience consistently delivering memorable moments.
• Demonstrate passion as a Tiffany brand ambassador by providing the Tiffany Touch during every client interaction.
• Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback.
• Utilize deep knowledge of product, service, and care and handling instructions to maximize client satisfaction during each interaction.
• Provide exceptional operational support to drive sales and service.
• Execute daily tasks such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs and cleaning merchandise.
• Maintain accurate merchandise inventory, using reports and systems to assess inventory accuracy, report discrepancies to management or corporate partners.
• Partner and communicate effectively with Sales Professionals, management and clients to respond and follow up on requests for assistance in product and service information, service, repairs, shipping and inventory quickly and accurately.
• Support Company operations efficiency objectives by ensuring all activities maximize productivity and by providing feedback on process changes through appropriate channels.

Qualifications

• Strong Analytical skills
• Proficient in Microsoft Word and Excel
• Ability to work retail store hours as necessary, including nights, weekends and holidays
• Organized and detail oriented
• Flexibility to perform different tasks based on day-to-day business needs
• Must have authorization to work in the United States or in the country where the position is based

Pay

The hiring range for this position ranges from $22.53 - $30.48. The rate of pay offered will be dependent upon candidates' revelant skills and experience.