Operations Production Manager - Custom Signs

About the role

For 13 years, Signarama of Charleston has designed, built, and installed custom signs across the Charleston area and beyond. We're a hall-of-fame Signarama location ranked among the top shops worldwide, and a lot of our work is the complicated, one-off projects other sign companies turn down. We work hard, we hustle, and we take pride in what we build. This full-time, on-site role in Mount Pleasant, SC owns every job once it's sold — from the first design file through production and install — with relocation assistance for candidates moving to the area. The person who does well here has led designers, production staff, or install crews on custom work; sign industry experience is the strongest fit.

What the work looks like

Every day starts with a team meeting. After that, it's a mix of shop, phone, and job site. You'll check work orders against the approved mockup, stage install kits, and rework the schedule when someone's out or an installer runs late. On site, you help work out the details with the superintendent and help determine what happens when we find electrical buried right where the sign is supposed to go. Designers, production staff, and installers do most of the hands-on work, but this is a small team, and you'll get your hands dirty when the job calls for it.

Who belongs here

• Details matter to you, and you notice the measurement that's off before anyone else does.
• You're action-oriented and get things done without waiting to be asked.
• People know you as direct and to the point.
• Customers and crews can rely on you because you follow through every time.
• Honesty comes first for you, especially when something has gone wrong.
• Your written instructions are clear enough that nobody has to call to ask what you meant.
• Making a decision with incomplete information doesn't rattle you.
• You're a natural teacher who wants the people around you to get better.
• Pride in the work drives you, and you want every sign you're responsible for to hold up for years.

Why work at Signarama of Charleston

• Relocation assistance
• Base salary plus profit share tied to growth
• 401(k) with company match
• Paid time off and paid holidays
• Room to grow: we're building toward one production operation supporting several Charleston-area locations, and this role runs it

Compensation

$80,000 yearly base salary plus profit share tied to growth.

Qualifications

• Proven operations management experience in the sign industry (required)
• Leadership and team management experience
• Organizational and problem-solving skills, including managing multiple projects at the same time
• Clear written and verbal communication
• Familiarity with sign production processes, materials, and installation techniques (strongly preferred)
• Computer skills to analyze data and give direction in writing, including MS Office, email, CoreBridge, and CompanyCam
• Comfort working in a fast-paced, hands-on environment

Responsibilities

• Own the production and install schedule for every sold job, so each one is installed on the promised date
• Run the daily production and install meetings and set each team member's priorities
• Check that each design can be fabricated, permitted, and installed, and that the work order matches the approved mockup, before production starts
• Decide what happens when a site doesn't match the plans, then update the customer and the sales team
• Report on-time completion, rework, overtime, and labor hours every week, and correct the process behind any repeat problem
• Train and cross-train the design and installation team until every operations role has a named backup
• Manage wholesale fabricators, outside install partners, materials, and supply purchasing