Operations Processor

About the role

This is a cross-functional position that provides production support to multiple groups within Operations Services or enterprise wide. Executes a variety of routine tasks within multiple operational systems and interacts with multiple internal partners.

Responsibilities

• Functions related to payment transactions or claim processing
• Data entry, archiving, researching, troubleshooting and vendor/client interaction
• Direct contact with 3rd party vendors and/or external customers
• Research exceptions and escalate issues to management as appropriate
• Recommend and implement developed processing improvements within production
• Move trays and carts of work, stand or sit for extended periods of time, and perform repetitive motions

Basic Qualifications

• High school diploma or equivalent
• Two to four years or more of operations services related work experience

Preferred Skills/Experience

• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
• Proven commitment to high quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
• Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions
• Ability to identify, analyze and resolve exceptions through data interpretation
• Strong PC skills
• Good verbal and written communication skills

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Pay

$20.00 - $25.77