Operations Processor 4

Key Responsibilities

• Process daily cash application transactions.
• Check checks received via mail.
• Lockbox online payments.
• Electronic payments – monitor email box and prepare application instructions for ACH credits & wires.
• Resolve exception batches.
• Escalate complex or unclear items appropriately.
• Complete ACH Authorization set up in InfoLease system.
• Complete morning and end of day balancing activities.
• Conduct research on discrepancies and make appropriate corrections or adjustments.
• Ensure accuracy, completeness, and timeliness of all work, meeting quality standards and service level expectations.
• Support testing or implementation of process or system changes as needed.
• Identify recurring issues, inefficiencies, or process gaps and escalate findings.
• Support cross-training efforts to maintain operational coverage and flexibility.

Qualifications

• High school diploma or equivalent.
• Two to four years or more of operations services related work experience.

Preferred Skills/Experience

• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements.
• Proven commitment to high quality customer service.
• Ability to work well with external and internal customers.
• Good time management skills to maximize production and execution of tasks in a fast-paced environment.
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide.

Physical Requirements

• Lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions.
• Strong PC skills.
• Good verbal and written communication skills.

Benefits

• Healthcare (medical, dental, vision).
• Basic term and optional term life insurance.
• Short-term and long-term disability.
• Pregnancy disability and parental leave.
• 401(k) and employer-funded retirement plan.
• Paid vacation (from two to five weeks depending on salary grade and tenure).
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law.