Operations Manager, Systems Architecture

Responsibilities

• Lead, mentor, and empower a high-performing team of Systems Architecture leads and individual contributors.
• Independently own complex cross-system integrations and multi-tool data pipelines across Workday, Salesforce, and downstream platforms.
• Translate Clinical and Operations strategy into actionable technical roadmaps while resolving cross-departmental bottlenecks.
• Serve as direct people manager to an operational team within Provider Core Ops. Develop tactical team plans, delegate work effectively, drive team performance against service line metrics, and invest in team culture and career development.
• Independently direct the operational strategy for complex tool integrations and data pipelines, ensuring system stability, scalability, and high data integrity across all provider-facing platforms.
• Partner closely with Product, Salesforce Development, Clinical, and Operations leadership to surface risks, resolve departmental tensions, and clear execution roadblocks for your team.
• Develop, prioritize, and adjust team roadmaps aligned with broader Provider Core Ops goals. Drive medium-to-large cross-functional initiatives from scope to delivery.
• Monitor operational health metrics, evaluate platform performance, and surface automation opportunities to inform long-term infrastructure investments.

Qualifications

• 8+ years of professional experience in Operations Management, Systems Architecture, Business Operations, Program Management, or a related technical-ops function within a high-growth environment.
• Proven track record as a direct people manager with demonstrated success setting operational roadmaps, delegating effectively, and mentoring team members.
• Deep experience with enterprise tool ecosystems (Salesforce, Workday, Jira, Zendesk, CredentialStream, etc.) and direct experience managing multi-system data flows and integrations.
• Exceptional written and verbal communication skills; proven ability to balance granular technical details with executive-level strategy while influencing cross functional stakeholders.
• Strong analytical acumen and fluency with operational metrics to evaluate team performance and streamline system workflows.