Operations Manager - St. Joseph, MO

Echo Electric, a brand owned by Sonepar, is a leader in electrical distribution with over $1.2 billion in sales covering Illinois, Indiana, Iowa, Kansas, Kentucky, Missouri, Ohio, Nebraska, and Southern South Dakota. As part of Sonepar, the worldwide leader in electrical distribution, we combine global reach with strong local roots and a close-knit culture.

About the role

As a Branch Operations Manager, you will focus on warehouse and administrative functions and the key financial measurements of the branch. This position is responsible for evaluating and identifying process improvements to enhance overall branch operations. Compensation includes an annual salary with eligibility for an incentive plan.

Responsibilities

• Direct and coordinate warehouse and administrative functions to ensure efficient and effective service delivery that promotes quality customer service.
• Participate in the recruitment and selection process.
• Ensure direct staff development through training and performance management initiatives.
• Manage the movement and audit of inventory.
• Coordinate inventory preparation, cycle inventory counts with RF system, vendor returns, product displays, and promotional material for the counter sales area.
• Oversee the debit memo process, working with accounting to expedite past dues, manage cash and credit transactions, customer credit approvals, pricing contracts, and job queue management.
• Ensure appropriate response time to incoming calls, emails, and other communications.
• Maintain customer relationships and trust through follow-up and problem resolution.
• Assist with branch safety activities, ensure facility security and building management, and report accidents in a timely manner with HR guidance.
• Support other branches in securing customer orders by collaborating with the Sales team and Managers.

Requirements

• 5 years of experience in business, sales, or operations management, including strategic planning, resource allocation, sales forecasting, and coordination of people and resources.
• Experience in the electrical distribution industry is desired.
• Bachelor’s Degree in Business Administration, Management, Sales and Marketing, or a related field, or an equivalent combination of education and job experience as determined by the company.
• Demonstrated customer and vendor relationship-building skills.
• Ability to communicate clearly and concisely in written and verbal formats.
• Demonstrated leadership skills and ability to plan and schedule the work of others.
• Strong time management and organizational skills, including the ability to manage multiple priorities simultaneously.
• Proficiency in general computer applications and Microsoft Office Software, including Word and Excel.
• Strong customer service orientation.
• Attentiveness to detail coupled with problem-solving, analysis, and resolution skills.
• Ability to lift up to 25 pounds with or without accommodation.
• Passion for learning about electrical products and their applications, as well as the electrical distribution industry.
• Occasional travel may be required; a valid driver’s license with a safe driving record is required.

Benefits

• Medical, dental, and vision insurance.
• Employer-paid short-term and long-term disability and life insurance.
• Paid time off and paid holidays.
• 401K match.
• Profit sharing.
• Tuition reimbursement and employee development.
• Annual safety shoe reimbursement.
• Employee discount on products.
• Access to a variety of trainings for personal development.