Operations Manager (Part-Time)

About the Role

The Operations Manager is responsible for fulfilling our mission statement, “to create the most enjoyable shopping experience possible for our Guests.” Additionally, the Operations Manager oversees a variety of operational tasks assigned by store management. The role may also include duties of the Freight Coordinator and Visual Merchandiser based on business needs and/or store volume.

Responsibilities

• Complete the Operations Manager daily disciplines.
• Manage promotions by educating Teammates and ensuring signage is displayed appropriately.
• Complete pulls and markdowns.
• Monitor layaway procedures to ensure layaways are current and accurate.
• Answer store internal and external phone lines and resolve questions and requests efficiently and courteously.
• Monitor reservation application, including Guest follow-up, team education, and product reservation.
• Lead onboarding and selection activities, including monitoring hiring dashboards, setting up interviews, and completing onboarding for new teammates.
• Complete inventory reviews, including year-end inventory.
• Develop and maintain knowledge of Point of Sale (POS) software.
• Understand and execute all policies regarding payments, exchanges, and Loss Prevention practices.
• Receive freight boxes and store transfers through the register.
• Report discrepancies through Inventory Manager.
• Maintain all shipment-related paperwork.
• Monitor and recognize security risks and thefts, and know how to prevent or handle these situations.
• Create shipping labels for packages and sort them by required shipment transit time (expedited or regular ground shipping).
• Process recalls and Return to Vendors (RTVs) weekly.
• Complete special orders and necessary follow-up calls to Guests.
• Keep supplies in stock and organized (e.g., boxes, transfer bags, printer paper, hangers, sensors).
• Organize fixtures and shelving, and maintain a neat, clean, and organized work area.
• Handle all maintenance issues in the store (plumbing, electrical, etc.).
• Communicate policy violations to Store Manager, District Manager, and/or Human Resources in a timely, confidential manner.
• Provide feedback to Store Manager regarding merchandise handling concerns.
• Understand and apply Buckle’s Code of Ethics and all policies, procedures, and handbooks.
• Compare and verify merchandise invoices to items received to ensure correct shipments.
• Ship alterations, layaways, or special orders to Guests upon request.
• Check accuracy of freight packing slips and transfer slips.
• Ensure all transfers are processed through the register and items match what is being shipped out.
• Fold items and place them in appropriately sized boxes for proper presentation when shipping to Guests or other stores.

Visual Merchandise Management

• Create and develop a visual merchandising strategy on a weekly basis.
• Consistently utilize and implement the Weekly Checklist, photo library, and other visual tools.
• Use Performance Tracker to track results and strategize product rotation.
• Stay up-to-date on all current visual standards and videos.
• Utilize the SPG, Planner, and Zone Maintenance Action Plan to maintain visual standards.
• Understand the importance of the store window’s impact on business and complete tasks with urgency.

Leadership

• Comfortable giving and receiving feedback from peers and management.
• Promote personal and store growth.
• Demonstrate and maintain professional, mature, and stable relationships with all Teammates.
• Overcome objections and problem-solve.
• Self-educate on all company tools (videos, pieces, books) and share information with others.
• Ability to travel and cover other stores within the District based on business needs.
• Handle all schedule changes in a positive and professional manner.
• Fulfill the mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit.

Requirements

• High school diploma or general education degree (GED); or one to three months of related retail experience and/or training; or equivalent combination of education and experience.
• Must be 18 years of age or older due to the nature of the job.
• Ability to work a flexible schedule, which may include mornings, evenings, weekends, and holidays (including the day of/day after Thanksgiving and Christmas), based on store and business needs.

Physical Demands

• Regularly required to stand, walk, use hands to finger/handle/feel, reach with hands and arms, climb or balance, jump, stoop, kneel, crouch, or crawl, and talk or hear.
• Occasionally required to sit.
• Must be able to lift and maneuver 50lbs throughout the store and backroom.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The Teammate regularly works in a retail store setting with a moderate noise level.

Benefits

• Teammate Discount
• Performance Bonuses
• Employee Assistance Program
• 401(k) (subject to additional requirements)
• Paid Sick Time (where required by state)