Operations Manager (Operations Manager II)
National salary range: $72,000 - $85,000. California range: $75,000 - $95,000. Washington range: $80,169 - $95,000.
Benefits
- Medical, Dental, and Vision insurance
- Prescription coverage
- Discounted Stock Purchase plan
- 401K retirement plan
- Generous PTO policy
About the role
You will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management—you will implement processes to optimize warehouse operations, guide your team, foster a safe and productive work environment, and drive the overall success of DHL Supply Chain.
This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our reputation as the global leader in contract logistics. With over 500 facilities and more than 50,000 associates, DHL Supply Chain North America operates in over 150 million square feet of warehouse space.
Responsibilities
- Lead, motivate, and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support while fostering a culture of inclusion and belonging.
- Develop and implement efficient workflows, labor plans, standardized processes, and best practices to enhance productivity, reduce costs, and improve operational efficiency.
- Uphold compliance with health and safety regulations and promote a culture of safety awareness.
- Compile comprehensive reports on key performance indicators (KPIs), including productivity and accuracy metrics, to support data-driven decision-making and continuous improvement.
- Foster open communication and collaboration among leadership and associates to promote transparency, alignment, and teamwork.
- Partner with Human Resources and site leadership to ensure a comprehensive hiring process for Supervisors, providing input to select top talent aligned with organizational values and culture.
- Collaborate with cross-functional teams to ensure consistent and prompt fulfillment of customer orders, exceeding expectations.
- Engage in strong partnerships with customers to proactively address concerns and achieve exceptional customer satisfaction.
Requirements
- Bachelor’s degree or equivalent experience (preferred).
- 1+ years of logistics industry experience (required).
- 2+ years of experience in a supervisory or management role (required).
- Experience with P&L management, objective setting, and project management (preferred).
About the organization
The organization maintains a business casual environment with a focus on teamwork, associate development, training, and continuous improvement.