Operations Manager (Operations Manager II)

About the role

Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging. Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency. Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization. Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts. Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork. Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Provide valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements. Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations. Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction.

Shift & schedule

• 3rd Shift, 6am-6pm rotating schedule

Responsibilities

• Direct the daily, weekly, and monthly activities of the operations staff
• Provide leadership, motivation, training, and development of operations staff
• Execute against customer requirements and achieve operational performance
• Optimize warehouse operations and implement process improvements
• Maintain compliance with health and safety regulations
• Monitor and report on KPIs including productivity and accuracy metrics
• Foster open communication and collaboration across teams
• Partner with HR on hiring of Supervisors
• Ensure consistent and prompt fulfillment of customer orders
• Build strong partnerships with customers to ensure satisfaction

Qualifications

• Bachelor's degree or equivalent experience, preferred
• 1+ years logistics industry experience, required
• 2+ years of experience in a supervisory or management role, required
• Experience with P&L management, objective setting, and project management, preferred

Preferred background

• Production, Manufacturing, Warehouse, General Labor
• Forklift, Quality Control, Material Handler, Loader/Unloader
• Equipment Operator, Reach truck, Dock Stocker

Benefits

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Discounted Stock Purchase
• Excellent training and career advancement opportunities

Pay

National salary range: $72,000 - $85,000. California range: $75,000 - $95,000. Washington range: $80,169 - $95,000.