Operations Manager of Survivorship and Palliative Care

About the Role

The Operations Manager of Survivorship and Palliative Care provides administrative and operational leadership for the cancer survivorship program and outpatient palliative care clinics at Massey Comprehensive Cancer Center. Working closely with medical directors, clinical leaders, and health-system partners, the manager ensures efficient program operations aligned with organizational strategy. They lead efforts to improve access, referral management, scheduling, clinic utilization, staffing, patient flow, documentation, financial performance, and patient/clinician experience. The role also supports clinical operations for research and grant-funded programs, including the Opioid Abatement Authority-funded clinic.

Responsibilities

• Clinical Operations: Direct daily administrative activities, develop/standardize workflows, monitor clinic capacity, align staffing with patient demand, resolve cross-departmental issues, and maintain operational documentation.
• Program Integration: Serve as liaison between programs and health-system departments, support growth initiatives, facilitate interdisciplinary meetings, and build relationships with key stakeholders.
• Research-Enabled Care: Assist with operations for research/grant-funded programs, integrate study requirements into workflows, ensure regulatory compliance, and manage budgets/timelines.
• Performance Improvement: Maintain dashboards, identify improvement opportunities, lead process-improvement projects, and support quality initiatives.
• Financial Management: Develop/manage budgets, monitor financial performance, support business planning, and coordinate revenue-cycle processes.
• Personnel Leadership: Supervise staff, clarify roles/expectations, support recruitment/development, and foster a collaborative, patient-centered culture.

Qualifications

• Minimum:
  • Master’s in health administration, healthcare management, public health, business, or related field (or equivalent experience)
  • 7+ years in healthcare administration, clinical operations, or program management
  • Experience with outpatient clinical programs in complex healthcare settings
  • Workflow design, process improvement, and interdisciplinary coordination
  • Budget/financial management and grant/sponsored program experience
  • Clinical research/quality improvement support
  • Project management and stakeholder collaboration skills
  • Proficiency in office/healthcare information systems
• Preferred:
  • Oncology, palliative care, or substance-use program experience
  • Grant-funded clinic operations management
  • Pre/post-award grant administration knowledge
  • Human-subject research/GCP familiarity
  • Ambulatory access/revenue cycle optimization
  • Community engagement or scholarly collaboration experience

Benefits

• Comprehensive health benefits (medical, dental, vision)
• Paid annual/holiday leave (28 vacation days, 12+ state holidays, 4 volunteer days)
• Tuition benefits (up to 6 credits/semester for undergrad/graduate courses)
• Retirement plans (Virginia Retirement System, tax-deferred options)
• Professional development opportunities (certifications, conferences, mentorship)
• Employee discounts and well-being resources
• Parental/caregiver leave and disability insurance

Pay

Starting at $133,500 (commensurate with experience)

Schedule

40 hours per week, fully onsite

Position open until filled. Priority consideration for applications received by October 28, 2026. Contact MasseyHR@vcu.edu (Callie Darling) for inquiries.