Operations Manager - Non-Profit Remote within Driving Distance to Berkshires or NYC

Description

CMC:Foundation for Change, a non-profit that supports families impacted by addiction, is seeking a full-time Operations Manager to support its growing operations.

Key Responsibilities

• Manage daily organizational operations and office administration
• Develop and improve operational systems, workflows, and policies
• Cook charitable registrations, insurance renewals, annual compliance requirements, and operational recordkeeping
• Coordinate Continuing Education (CE) administration including application preparation, compliance tracking, licensing board renewals, and training documentation
• Oversee vendor relationships, contracts, and accounts payable/receivable
• Ensure compliance with nonprofit regulations, licensing, and reporting requirements
• Serve as the primary point person for troubleshooting and managing organizational software systems including Arlo, Salesforce, Shopify, Bill.com, Mailchimp, Zoom, Softr, and related platforms
• Maintain databases, filing systems, and operational documentation
• Support marketing and communications efforts by creating Canva-based materials, coordinating print and digital assets, and scheduling social media promotions

Requirements

• Bachelor’s degree in business administration, nonprofit management, public administration, or related field preferred
• 3–5 years of operations, administration, or nonprofit experience
• Must be highly technologically competent and comfortable working within the administrative side of software systems, including troubleshooting issues, customizing workflows, and learning new platforms independently
• Candidates should be confident navigating multiple integrated systems including CRM, registration, financial, marketing, and communication platforms
• Strong organizational and project management skills
• Experience managing administrative processes
• Knowledge of nonprofit compliance and reporting practices a plus
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment

Preferred Skills

• Experience working in a nonprofit or mission-driven organization
• Process improvement and operational planning skills
• Experience with platforms such as Salesforce, QuickBooks, and Shopify a plus