Operations Manager (Kauai)- Territorial Savings

Job Summary

The Operations Manager oversees and manages the operational efficiency and compliance of the branch while supporting the delivery of exceptional customer service.

Responsibilities

• Oversee all operational functions of the branch, ensuring compliance with bank policies, procedures, and regulatory requirements.
• Serve as a resource for resolving escalated operational issues or customer concerns.
• Mentor team members, fostering a collaborative and professional environment.
• Develop employees to be trained in most Ops functions and how to proactively identify value-add opportunities and refer clients to PBO or BM.
• Assist the Branch Manager with staffing decisions, scheduling, and performance management for operational employees.
• Promote a culture of exceptional customer service by ensuring operational processes align with customer needs.
• Collaborate with the Branch Manager to develop strategies that enhance customer satisfaction and retention.
• Ensure the branch complies with federal and state banking regulations, including BSA, CRA, and other compliance standards.
• Monitor daily operations for potential risks and take appropriate action to mitigate issues.
• Maintain accurate records and documentation to support compliance and risk management efforts.
• Oversee the preparation and submission of required reports to internal and external stakeholders.
• Manage operational tasks, such as maintaining branch supplies, overseeing facility needs, and ensuring proper functioning of equipment.
• Participate in special projects, system updates, or procedural changes that impact branch operations.
• Support the Branch Manager in achieving branch goals and contribute to strategic initiatives.
• Collaborate with the Branch Manager to support the Sales success/goals of the office.

Qualifications

• Bachelor’s degree in accounting, business administration, or related field or equivalent experience.
• Minimum five years of experience in banking and three years of experience in a supervisory position.
• Strong leadership, organization, and problem-solving skills.
• Comprehensive knowledge of banking policies, regulations, operational procedures.
• Excellent communication and interpersonal skills, with the ability to mentor and support team members effectively.
• Proficiency with banking systems and basic computer applications.

Benefits

The salary range for this full-time position is $55,000.00 - $70,000.00 + bonus + benefits. Salary ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience.