Operations Manager for Transportation Support Services

About the role

The Department of Parking and Transportation is seeking a Division Operations Manager for Transportation Support Services. Division Managers are the primary contacts responsible for management of specified organizational divisions within Parking and Transportation. These divisions include Transit Operations, Safety and Training, Transportation Demand Management, Facilities and Maintenance, Customer Service, Fleet Management, Permit Parking, Event Services, and Data Management. P&T Division Managers supervise staff and provide management to complex teams within the organization. The Operations Manager will manage a team of supervisors, dispatchers, and drivers that oversee these services.

Responsibilities

• Direct and oversee daily operations of specialized transportation services including paratransit (UVA FlexRide), overnight on-demand service (UVA Ride), and other assigned mobility programs.
• Creates, assigns, and maintains shift schedules for drivers, supervisors, and support staff.
• Reports to and assists the UVA Transportation General Manager in transportation initiatives and operations.
• Coordinates and collaborates with the Operations Manager for UVA Transit.
• Ensure safe, reliable, and customer-focused service delivery that meets the organization’s goals and service standards.
• Ensures a smooth transition and implementation plan during operational changes.
• Programs and manages technology: automated passenger counting (APC), GPS and fleet maintenance, mobile tracking system, real-time vehicle tracking system.
• Assist with contract management, procurement activities, and vendor oversight.
• Monitors service performance, productivity, and resource utilization to maintain operational efficiency and develop improvements.
• Serves as point of contact for transportation support operations during inclement weather and emergency events.
• On-call point of contact for any after-hours needs (nights / weekends).
• Liaison with in-house Maintenance, Safety, and Training divisions.
• Drives buses or other service vehicles, as needed, to maintain coverage of services.
• Physical demands include extensive computer use, occasional travel for meetings, safe operation of a transit bus requiring sustained sitting, driving, pushing/pulling, repetitive motion, use of both hands, fine finger manipulation, wrist movement, ankle/foot strength to depress brake and accelerator, ability to climb stairs, bending, lifting, carrying for ADA equipment, and standing, traveling, bending, lifting, carrying during special events and equipment servicing.

Requirements

• Education: Bachelor's degree.
• Experience: At least four years of management experience in logistics or transportation or parking operations, including managing facilities, people, and resources.
• Licensure: VA Commercial Driver's License Type A or B with Passenger and Air Brake endorsements and positive point balance preferred; International Parking Institute Certified Administrator of Public Parking or National Parking Association Certified Facility Manager preferred.

Benefits

• 22 days of paid time off, increasing with service.
• 13+ paid holidays each year, in addition to paid time off.
• Parental and Community Service Leave.
• Health plan with options to meet healthcare and financial needs.
• Retirement through the Virginia Retirement System.
• Tuition and professional development benefits.
• Employee wellness program featuring activities to earn up to $500/year.

Pay

The Anticipated Hiring Range for this position is $78,000-$90,000 Annually.

Schedule

This is a full-time position. Typical hours will range depending on the department’s service level, with services operating in a 24/7 window. Flexibility with scheduling is a necessity, and faithful attendance is a core requirement.