Operations Manager, Automation Development
About the role
We’re looking for a builder - someone who loves solving hard operational problems with code, data, and product intuition. You are right for this role if you’re someone who can take an operational workflow, inspect the data, understand the business logic, build and modify tools, evaluate outcomes and ship measurable improvements.
Responsibilities
- Own high-impact processes: Own one or more automation surfaces end-to-end: instrumentation, workflow mapping, SQL/data analysis, tool changes, experiment evaluation, rollout, monitoring, and post-launch debugging.
- Design and automate workflows: Use SQL, APIs, scripts, and emerging tools (including LLMs and harnesses) to automate manual claim-related workflows and improve scalability.
- Collaborate cross-functionally: Work closely with Product, Engineering, and Account Management to influence roadmap priorities and scale successful solutions.
- Analyze and optimize: Build dashboards and reporting pipelines to monitor productivity, quality, and financial outcomes; identify bottlenecks and automate fixes.
Requirements
2+ years of experience in operations, consulting, or data-heavy roles at a tech company or fast-paced startup
Strong SQL fluency - comfortable querying, analyzing, and structuring data to drive insights and automation
Excellent problem-solving and systems-thinking skills; able to diagnose root causes and design scalable solutions
Proven ability to manage complex projects end-to-end, working autonomously in ambiguous, fast-changing environments
Qualifications
- Experience with AI Automation Infrastructure, such as: Prompt Iteration, Evaluations, Failure Analysis, Agent Workflows, Hallucination / Leakage / Overfitting Risks, Human-in-the-Loop Design, Confidence Thresholds, Auditability, Production Monitoring
- Experience in healthcare operations, claims, or billing systems
- Experience building or integrating workflows via APIs, Python, or web automation tools (Zapier, Retool, custom scripts, etc.)
- Experience with agentic workflow development, building orchestration scripts and validation scripts, and working with the cloud
Skills
Excellent problem-solving and systems-thinking skills; able to diagnose root causes and design scalable solutions
Benefits
Full-time position requiring working 5 days a week in our Mountain View, CA office
Pay
$80K - $120K
Schedule
Full-time