Operations Manager

About the role

The Operations Manager will provide leadership across operational areas, supporting day-to-day execution, problem resolution, and overall performance. This role requires a strong, well-rounded operator who can adapt to business needs, lead teams effectively, and drive results in a fast-paced environment. The ideal candidate is a proactive leader capable of stepping into various operational functions and delivering immediate impact.

Main Accountabilities

• Strategically plan, organize, and manage a department with regards to daily hours, schedules, productivity, quality and safety.
• Responsible for department costs to budget through effective manpower planning, scheduling and overtime usage.
• Ensure compliance with customer specifications, quality standards, Food and Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP), safety, health, environmental and other regulations.
• Ensure on-time and accurate production in the preparation of food/equipment and catering of flights.
• Investigate customer quality issues, develop and implement corrective actions.
• Maintain an ongoing, positive and pro-active relationship with all internal and external customers.
• Attend the daily operations briefing.
• Ensure par levels of customer inventory and customer specific goods.
• Provide data for the development of an annual business plan and budgeting for the department.
• Ensure optimal deployment of human, technical and material resources in the department.
• Initiate and control continuous optimization of processes.

Knowledge, Skills and Experience

• Three to five years of management experience in large-scale operations such as culinary production, logistics, warehouse, or similar.
• Experience in using and managing Variable Production Systems and schedules.
• Strong presentation, communication, training and interpersonal skills.
• Proven success in improving work processes and leading change in a complex, fast environment.
• Excellent analytical and conceptual skills.
• Demonstrable record of understanding and meeting customer expectations.
• Proven track record of understanding the drivers of product and labor cost variances.
• Good knowledge of Microsoft Office and Windows-based computer application.
• Experience working in high-pressure, time-sensitive environments.
• Exposure to process improvement or continuous improvement initiatives.
• Experience developing or improving operational processes and SOPs.
• Experience managing both salaried and hourly employees, including frontline supervisors with an oversight of 30+ team members in department.