Operations Manager

Essential Job Duties

• Manage the day-to-day operations, provide daily support and leadership to care and office teams.
• Strategize, organize, and direct business operations to achieve goals, directives, and vision.
• and mission of the company.
• Oversee budget and P&L of the region, allocate necessary resources.
• Formulate strategies for both new and existing partnerships, joint ventures and/or alliances.
• Negotiate and influence to ensure revenue growth.
• Participate in the development and implementation of specific strategies that will ensure high-quality client care and effective utilization of resources, for growth and financial viability.
• Ensure optimal client satisfaction and experience.
• Ensure staffing and recruitment initiatives meet and support business needs.
• Oversee, train, and develop care and office team.
• Adhere to federal, state, and local compliance practices.
• Adhere to processes and practices around company administration and policy.
• Maintain awareness of competitive landscape.
• Identify opportunities for market and client expansion, and new business development.
• Perform other tasks as assigned or needed.

  Qualifications

  • Bachelor's Degree or equivalent combination of 3+ years of relevant work experience is preferred.
  • Minimum 2 years of operations and employee management experience is required.
  • Ideal candidate has an active HHA/PCA license in the state of NY.
  • Bilingual (English/Spanish) is preferred.
  • Senior care experience is strongly preferred.
  • Demonstrable sales, sales development, and sales management experience.
  • Possess a strong business acumen.
  • Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment.
  • Proactive, ability to take initiative and to foresee potential issues and provide multiple resolutions.
  • Strong collaboration skills with both subordinate team and corporate partners.
  • Proficiency in Microsoft Word, Excel, Internet, and Outlook required.
  • Ability to learn software programs quickly.
  • Strong leadership skills.
  • Good with customer service - this is a client-facing role.

    About Senior Helpers

    We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees. We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.