Operations Manager

About the role

The Operations Manager is responsible for planning, organizing, directing, and controlling significant operation and maintenance functions of a designated operations unit/production center for Seals. The Operations Manager has formal authority (decision-making) over all affairs that affect the designated operations unit/production center, System Status Management of the designated operations unit/production center, and staff authority (advise, assist, or offer service) to other positions within the organization.

Responsibilities

• Confers frequently with Senior Management, Operations Supervisors, Assistant Supervisors, and other management to discuss company activities.
• Plans medium- and long-range goals and objectives for field operations.
• Responsible for selection and placement of operations personnel at the Supervisor level; consulted in questionable placement decisions.
• Maintains good relations with the public and allied agencies related to field operations.
• Affords assistance in contract negotiations and governmental relations affecting the operating unit.
• Ensures assigned personnel are fully informed of company policies and procedures.
• Reviews and acts upon incident, deviation/exception, and other reports.
• Keeps current on events affecting Seals including accidents, injuries, policy breaches, interagency relations, morale, and performance.
• Reviews performance evaluations of Operations Supervisors and Assistant Supervisors and provides input into appraisals.
• Affords assistance with discipline and counseling; may carry out disciplinary actions up to and including Class III.
• Maintains working knowledge of all company equipment.
• Ensures adequate staffing for the operations unit/production center.
• Ensures maintenance compliance of vehicles and facilities as directed.
• Attends continuing education programs as needed.
• May serve as liaison for the General Manager and President.
• Maintains relationships with other departments.
• Sets personnel assignments based on skill level and classification.
• Recommends policy improvements.
• Performs other duties as assigned by leadership.

Requirements

• AS degree or equivalent experience (5 years senior management experience) and/or any equivalent combination of education and experience that provides the required knowledge, skills and abilities.
• Strong background in Operational aspects of Ambulance/Wheelchair and Emergency Medical Services.
• Paramedic certification required, National Registered preferred.
• Current Advanced Cardiac Life Support certification (ACLS)-(If Applicable).
• Current Basic Cardiac Life Support Certification (BCLS).
• Current Pediatric Advanced Life Support certification (PALS)- (If Applicable).
• Must be available for recall 24 hours a day for emergency situations. Must be at a designated phone number or able to be contacted by cell phone (provided by Medshore Ambulance Service).
• Must be flexible in work schedule to meet the demands of the company.
• Must attend scheduled and called meetings.
• Must have strong computer skills.