Operations Manager

About the role

Koniag Operations Services, LLC a Koniag Government Services company, is seeking an Operations Manager with a Top-Secret security clearance to support KOS and our government customer in Charleston, SC. This position is for a Future New Business Opportunity. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Responsibilities

• Serve as the primary authority for committing the Contractor's labor force and resources (including tools, materials, parts, and other materials) to meet the overall Contractor Furnished Services (CFS) requirements of the Contract.
• Provide strategic oversight and day-to-day leadership for all facility operations and maintenance activities.
• Direct and manage all operations and maintenance (O&M) support services for a large, complex government facility.
• Serve as the primary point of contact and liaison between KOS, subcontractors, and government client representatives.
• Commit and allocate contractor labor force, resources, tools, materials, parts, and equipment to meet contract requirements and service level agreements.
• Develop, implement, and monitor operational strategies, policies, and procedures to ensure efficient facility operations.
• Oversee multiple functional areas including custodial services, maintenance, logistics, supply management, and support services.
• Manage operational budgets, track expenditures, and ensure cost-effective utilization of resources while maintaining quality standards.
• Achieve full compliance with all contract specifications, government regulations, safety standards, and quality control requirements.
• Lead, supervise, and mentor department supervisors and staff across multiple service lines.
• Conduct regular facility inspections and operational assessments to identify improvement opportunities and ensure contract compliance.
• Develop and maintain comprehensive staffing plans to meet operational demands and contract obligations.
• Cook up and manage emergency response procedures and manage crisis situations affecting facility operations.
• Prepare and present operational reports, performance metrics, and status updates to senior management and government clients.
• Identify and implement process improvements to enhance operational efficiency, customer satisfaction, and service delivery.
• Manage contractor and vendor relationships to ensure timely delivery of services and materials.

Requirements

• Education and Experience:
  • Associate's degree in Facilities Management, Business Administration, Operations Management, or related discipline; OR equivalent specialized training/certifications in operations and maintenance support services and/or facilities management.
  • Minimum of 15 years of experience in operations and maintenance (O&M) support services and/or facilities management.
  • Minimum of 5 years of experience providing operations management services to large facilities or complex operations.
• Skills and Competencies:
  • Proven leadership and management experience with the ability to commit labor force and resources to meet contract requirements.
  • Extensive knowledge of facilities management principles, operations and maintenance procedures, and industry best practices.
  • Strong strategic planning and operational execution abilities with experience managing large-scale facility operations.
  • Exceptional communication skills – both written and oral – with the ability to effectively interface with government clients, senior management, and diverse stakeholder groups.
  • Comprehensive understanding of contract management, including CFS requirements, compliance obligations, and performance metrics.
  • Strong financial acumen with experience managing operational budgets, cost controls, and resource allocation.
  • Excellent problem-solving and decision-making skills with the ability to address complex operational challenges.
  • Prioritizing competing demands and managing multiple projects simultaneously.
  • Organizational and time management skills.
  • Knowledge of OSHA regulations, safety standards, and environmental compliance requirements.
  • Proficiency with facility management systems, computerized maintenance management systems (CMMS), and Microsoft Office Suite.
  • Ability to work in a fast-paced, dynamic environment and respond effectively to changing priorities and emergency situations.
  • Detail-oriented with a commitment to quality, accuracy, and continuous improvement.

Qualifications

• Active Top Secret clearance.

Skills and Competencies (Desired)

• Bachelor's degree or higher in Facilities Management, Engineering, Business Administration, or related field.
• Professional certifications such as Certified Facility Manager (CFM), Facility Management Professional (FMP), or Project Management Professional (PMP).
• Experience managing government contracts, particularly in DoD or federal agency environments.
• Knowledge of Federal Acquisition Regulation (FAR) and contract compliance requirements.
• Experience with Lean Six Sigma or other process improvement methodologies.
• Prior military facilities management or base operations experience.
• Advanced security clearance eligibility (TS/SCI).
• Experience with energy management, sustainability initiatives, and green building operations.

Benefits

We offer a competitive compensation package and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.