Operations Manager

About the role

Ferguson, a Fortune 500 company, is seeking an Operations Manager to lead its Devens, Massachusetts industrial business operations. This role supports business and sales objectives through effective and efficient management, fosters in-person communication, manages day-to-day business processes, and implements process improvements.

Responsibilities

• Implement and maintain company policies for the Industrial business unit.
• Implements operational efficiency improvements such as standardization of systems, quality control, safety, site selection, facility design, and customer satisfaction.
• Manage the internal audit process to ensure compliance with organizational standards.
• Identify and implement process improvements based on experience and findings.
• Develop and recommend specific courses of action based on analysis of data to ensure proper data-driven decisions.
• Maintain the safety and security of the Branch in accordance with OSHA standards and carry out all policies, rules, regulations, and procedures set by the organization.
• Support the development of branch leadership through coaching and mentoring opportunities.
• Lead associates, implement processes, and policies to profitably, maintain and grow market share, sustain customer loyalty, and provide opportunities for growth.
• Identify new opportunities for cost savings.
• Facilitate and develop standard operating procedures.
• Participate in leadership meetings and represent associate concerns, policies, and guidelines to the management team.
• Carry out regular associate and branch leadership meetings to promote change leadership and continuous improvement.
• Represent the organization to customers, associates, and leadership as needed.
• Collaborate with the shared purchasing center to assist in managing purchasing and inventory control activities.
• Grow market operationally through facility additions, changes, and HR moves to promote growth.
• Manage all ISO activities, including Intelex reporting, facilitating monthly MMR meetings, monitoring warehouse compliance areas, and supporting successful internal and external audits.
• Process branch credits promptly and coordinate with sales, warehouse, and operations to ensure returned materials are properly restocked, returned, or scrapped per policy.
• Provide backup support for daily invoicing, reviewing invoices for pricing, cost accuracy, and freight charges.
• Maintain accurate and organized administrative records and ensure proper file retention and disposal in compliance with company policies.
• Order warehouse, office, and packaging supplies through approved vendors; utilize Oracle for purchasing and inventory functions.
• Ensure completion of daily Powered Industrial Truck inspections to maintain safety and audit compliance.
• Upload and maintain Material Test Reports (MTRs) in Square 9 and/or Metal Trace for accurate documentation and traceability.
• Support daily coordination between branches to ensure timely response to requests and uninterrupted service.
• Aid in IT support by troubleshooting equipment issues and coordinating replacement or return of outdated hardware.
• Provide on-site operational support, including assisting with warehouse tasks, shipping needs, and occasional local deliveries as needed.

Qualifications

• 5-7 years industrial related industry experience.
• Ability to apply knowledge and skills with understanding of external environment factors.
• Experience providing expert advice, coaching, and counseling within field/function area.
• Exceptional ability to organize and prioritize work.
• Strong written and verbal communication skills.
• Demonstrated ability to develop and deliver effective presentations to groups at multiple levels of the organization (associates, branch leaders, GMs, etc).
• Proficient in Microsoft Office software (Outlook, Teams, Word, Excel, PowerPoint, Access, etc).
• Ability to effectively use Ferguson's inventory and logistics system (Trilogie).
• Outstanding organizational and leadership skills to effectively respond to urgent situations.